In 1967 AT&T introduced the first 1800 number service as an alternate to collect calling, but it wasn’t until the early 90s when the FCC stepped in and begun to regulate 800 toll free numbers. These new regulations required toll free numbers be portable, meaning two important things: One, any phone company that is a certified RespOrg can offer toll free service (making toll free service more affordable due to competition). And two, small businesses that have a toll free number own that 1800 number and can port it to any provider they wish, at any time they choose.
Why getting a toll free 1800 number is still relevant today:
- A 1800 number gives your business instant credibility because it is recognized as a business phone number.
- A business toll free number also gives your business a nationwide presence because of the area code.
- If possible, always put the number combination in print next to the vanity number, for example: 855-88-VOICE (855-888-6423).
- All 1-800 toll free numbers are portable, meaning you own your number and can transfer it from provider to provider – local numbers are not regulated in the same way so porting them may not be possible.