Automated Phone Attendant with Voicemail
Get an Automated Attendant Phone System with Custom Voicemail for Your Business
An automated attendant phone system, or an auto-attendant or virtual receptionist, is a software-based phone system that uses pre-recorded voice prompts to interact with callers and route their calls to the appropriate extensions or departments. Below we’ll discuss why a startup business would want to use an automated attendant phone system and why you should get one from Unitel.
Get an Automated Attendant Phone System with Custom Voicemail for Your Business
An automated attendant phone system, or an auto-attendant or virtual receptionist, is a software-based phone system that uses pre-recorded voice prompts to interact with callers and route their calls to the appropriate extensions or departments. Below we’ll discuss why a startup business would want to use an automated attendant phone system and why you should get one from Unitel.
Why Your Startup Needs an Automated Attendant Phone System
1. An automated attendant will save your business money.
An automated attendant phone system is a cost-effective solution for a startup business that needs to manage incoming calls efficiently without hiring a full-time receptionist. Here are the three main ways it can help you save money:
✓ No need to hire a full-time receptionist: By using an automated attendant phone system, your startup business can avoid the expense of hiring a full-time receptionist to manage incoming calls. This can save you money on recruitment costs, salaries, and benefits.
✓ Reduced call handling costs: An automated attendant phone system can handle multiple calls simultaneously without additional staff. This can reduce the cost of call handling, as fewer staff are required to manage incoming calls.
✓ Eliminating missed calls: An automated attendant phone system can stop them by routing them to the appropriate department or extension. This can prevent lost business opportunities and reduce the need for costly callbacks or follow-ups.
2. An automated attendant will give your business a professional image.
An automated attendant phone system can give your startup business a professional image, as it provides a professional and consistent greeting to callers, regardless of the time of day or the availability of your staff. Here are the three main ways that an auto attendant can give your business a professional image:
✓ Consistent greeting: An automated attendant phone system provides a professional and consistent greeting to callers, regardless of the time of day or the availability of your staff. This creates a positive first impression and professionally presents your business.
✓ Call routing: An automated attendant phone system can route calls to the appropriate department or extension quickly and efficiently, reducing the time callers spend on hold or being transferred. This demonstrates that your business is well-organized and values the time of its customers or clients.
✓ Customization: An automated attendant phone system allows you to customize the greeting, menu options, and voice prompts to suit your business needs. This can create a unique and professional image that reflects your brand identity and sets your business apart from competitors.
3. An automated attendant will save your business time.
An automated attendant phone system can save your staff time by handling routine calls, such as providing information about your business, transferring calls to the appropriate department or extension, and taking messages. Here are the three main ways that an auto attendant can save your business time:
✓ Routine call handling: An automated attendant phone system can handle routine calls, such as providing information about your business, transferring calls to the appropriate department or extension, and taking messages. This can save your staff time, as they can focus on more complex tasks that require their attention.
✓ Call forwarding: An automated attendant phone system can forward calls to your staff’s mobile phones or other devices, allowing them to respond to urgent calls while on the go. This can save time, as your team can address customer or client needs more quickly.
✓ Reduced wait times: An automated attendant phone system can reduce call wait times by quickly routing calls to the appropriate department or extension. This can prevent callers from waiting on hold for extended periods, reducing frustration and ensuring their needs are addressed more quickly.
4. An automated attendant will improve your customer experience.
An automated attendant phone system can increase the efficiency of your business by reducing call wait times, eliminating missed calls, and improving call routing. Here are three main ways an auto attendant can enhance your customer experience and increase efficiency:
✓ Faster call handling: An automated attendant phone system can quickly route calls to the appropriate department or extension, reducing customers’ time waiting on hold or being transferred. This can improve customer satisfaction by providing a more efficient and seamless experience.
✓ 24/7 availability: An automated attendant phone system can handle calls outside of regular business hours, providing customers with access to information and support at any time of day. This can improve customer satisfaction by addressing their needs promptly, even outside of standard operating hours.
✓ Customized messaging: An automated attendant phone system can provide customized messaging to customers, such as information about special promotions, upcoming events, or changes to business operations. This can improve customer engagement and satisfaction by providing relevant, timely information that meets their needs.
5. An automated attendant will grow with your business.
An automated attendant phone system is scalable, meaning it can grow with your startup business as it expands, adding additional extensions, departments, or features as needed. Here are the three main ways that an auto attendant can grow with your business:
✓ Additional extensions: As your business grows, you may need additional extensions or departments to your phone system. An automated attendant phone system can easily accommodate these changes, allowing you to scale your operations without requiring major equipment upgrades.
✓ Customizable features: An automated attendant phone system offers customizable features that can be tailored to meet the unique needs of your business. As your business expands and evolves, you can add or modify features like call forwarding, voicemail-to-email, or call recording to meet changing requirements.
✓ Cost-effective: An automated attendant phone system is a cost-effective solution for a growing business, allowing you to add new extensions or features without significant capital investments. This can help you manage costs and maintain profitability as your business grows.
6. Why should you get an automated attendant from Unitel?
Our auto attendant phone system is priced and designed for small business owners and startups. In including all the benefits described above, here are three more reasons Unitel is a good option for startups, and the small business owns short on time and tech skills:
✓ No equipment required: You manage it online — no phone system hardware or software is required. And it can forward calls to your existing phones (home, office, cell, landline, VoIP, or smartphone app).
✓ Personal One-on-One Support: You’re never on your own. Our customer support team is ready to provide you with one-on-one support, answer your questions, and ensure your auto attendant is set up to provide your customers with a professional experience when they call your business.
✓ Make changes easily: You get greetings, call forwarding extensions and voicemail boxes you can change and customize anytime — no tech skills required.
