UniTel Voice offers virtual phone systems for call center call routing environments.
Low-Cost High-Quality Call Center Phone Systems with Flexible Call Routing Capabilities. Perfect for routing calls to remote workers, afterhours support call centers, and virtual offices. Our call center business phone service is an inexpensive solution offering a robust system customizable for any need.
Phone system features included:
- Custom Greetings
- Unlimited Call Handling
- Unlimited Extensions & Call Forwarding
- And more...
Learn more about: Automated call forwarding system
FAQs on Low Cost Call Center Phone Systems
What does it take to install a call center Phone System?
Since UniTel Voice is a cloud-based call center phone system – there is no equipment to install, hardware to maintain, or software to download and update. You can literally set it up in minutes online. The entire working of a call center is primarily based on a highly centralized telephone system through which they receive or transmit a huge volume of telephone calls. Businesses usually set up a call center service to provide product support to customers by offering information or responding to incoming inquiries from customers. This is how inbound call centers operate. For other operations such as telemarketing, collection of debt, handling social media, emails, fax etc. companies make use of outbound call center services and a contact center. Learn about: 800 number call forwarding service
What is the purpose of a call center phone system?
The business should be able to attain some particular goals with the use of the call center phone system installed and call routing services undertaken at the center. These could include the following:
- Enhancing generation of revenue for the business
- Minimizing costs and expenses
- Enabling the representative to work at maximum level of productivity
- Overall increase in customer satisfaction
The first step in deriving maximum benefits out of your call center phone system service is to analyze the specific needs of your business. You need to install a phone system that is in sync with those specific needs. The next step is to have a meeting with your service provider to discuss different options of systems available to you keeping in mind your budget and objectives. Learn about: How to get a 1-800 number
What should I know about purchasing a call center phone system?
With UniTel Voice there are not setup fees or contracts. You can purchase a toll free number and virtual phone system in 3 easy steps right online. You need to keep certain things in mind before deciding on the purchase of a call center phone system for your business. Here’s some general info about call center telephone services. Below is a checklist for your reference:
- Inbound and outbound calls
Most businesses operate with both inbound and outbound call services. It means more productivity as agents are able to both make and receive calls. This is called the Call Blending feature which enables you to handle both kinds of calling. You need to analyze if this kind of service is appropriate for your business model or not.
- Specific features
It is important to discuss specific features of the system with your vendor once you have analyzed the workings of your call center through a week. For instance, you might want a call routing service which directly connects your call to an agent which is least busy or first one available to take the incoming call. It could also work to connect the call to an agent most suitable to respond to a specific query of a customer. Other productivity enhancing features include call scheduling, automated messaging etc. An experienced service provider who has been working with multiple business call centers will be able to guide you appropriately with respect to the system features required for your particular business.
- Management control- tracking and reporting
You need to know whether you require centralization or location-specific control for your call center. This will also greatly determine your choice of the call center phone system. Control features could include audio recordings, different levels of permission, reporting mechanism etc.
- Virtual call center: latest technology for call centers
A virtual call center essentially means that the equipment on which the call center operates is not owned, hosted or operated by the call center. The business instead opts for a monthly subscription or a per annum fee. It is an external service provider which handles the telephone equipment for the call center hosting all its operations with the support of their data center. Several call centers may be hosted by such a service provider. PSTN lines are used by agents to connect with the host’s equipment. Alternatively, VOIP may also be used for the same purpose. All the calls, whether incoming or outgoing, are initiated or received at the data center of the service provider. The call center phone system of the vendor is used for connecting calls to the agents at the call center.