Running a kennel or pet boarding facility means managing bookings, answering anxious pet owners’ questions, and coordinating feeding, walks, and special care instructions — often all at the same time. Calls can be about availability, pricing, vaccination requirements, or updates on a pet’s stay. If you miss them, you risk losing business or causing unnecessary worry.
A dependable small business phone system helps you stay professional, responsive, and organized — so pet owners can relax knowing their pets are in good hands.
In this article, we’ll break down everything you need to know about getting business phone service for your kennel.
1. What Kennels & Boarders Need in a Small Business Phone System
Your phone setup should make it easy to handle reservations, keep pet owners updated, and ensure smooth day-to-day operations.
1) A Business Number for Professional Communication
A dedicated business number keeps your personal phone private while letting you answer calls from your mobile app, desk phone, or computer — whether you’re at the front desk, out walking dogs, or in the kennel.
2) Auto Attendant for FAQs & Reservations
An auto attendant with a custom greeting can share drop-off and pick-up hours, vaccination requirements, and booking instructions before routing calls to the right staff member.
3) Call Routing for Faster Responses
With call forwarding, simultaneous ring, or sequential ring, calls can go directly to the front desk, a manager, or the on-duty caretaker.
4) Voicemail Transcription for Quick Follow-Up
Voicemail transcription lets you quickly read messages and respond between caring for animals.
5) Business Text Messaging for Updates & Confirmations
With business texting, you can send booking confirmations, arrival reminders, and even daily pet updates with photos.
6) After-Hours Call Handling
Set business hours so after-hours callers hear a professional voicemail greeting with instructions for urgent needs and how to book online.
7) Simple, Affordable, and Flexible
A cloud phone system works with the devices you already have, is easy to set up, and can grow with your client list.
2. Why Unitel Voice Works Great for Kennels & Boarders
Kennels and boarding facilities run on trust — and great communication is the key. Unitel Voice gives you a business number that works anywhere, so you can answer calls whether you’re in the office, tending to pets, or checking in a new guest.
The auto attendant can cover common questions like operating hours, vaccination policies, and booking steps — freeing up your staff’s time. Call routing ensures urgent calls, like a last-minute booking change, get to the right person instantly. Voicemail transcription makes it easy to stay on top of messages between tasks.
Business texting is ideal for keeping pet owners updated, confirming drop-off times, or letting them know when their pet is ready to go home. And with an online dashboard, you can update greetings, routing, and hours in seconds to match your facility’s needs.
Unitel Voice is built for small businesses — affordable, easy to use, and backed by friendly U.S.-based support — so you can focus on pet care, not tech hassles.
3. A Smarter Way to Handle Pet Owner Communication
Every call could be a new booking, a returning client, or an owner checking in on their pet. A virtual phone system ensures those calls are answered promptly, routed correctly, and handled with care.
With auto attendant, call routing, and business texting, you can keep pet owners informed, reduce missed calls, and maintain the trust that keeps your kennel full.
With Unitel Voice, your boarding business stays connected, efficient, and pet-parent approved.
