Small Business Phone Systems
Unitel Small Business Phone Service FAQs
Plans & Pricing
1. Do you charge based on usage (per minute) or do you charge per user?
Our plans are based on usage starting at $9.99/month which includes 500 minutes/month and unlimited users/extensions – see all plans here. You can forward your Unitel phone service to any of your existing phone numbers or devices (cell phone, home phone, office phone, etc.). You may also use the free Unitel mobile app to make and receive calls. If you’d like to add a hosted IP-phone or VoIP softphone to your account you may do so for an additional $9.99/month per employee extension users. In our system, every employee extension is a user.
2. Do you charge extra for toll free numbers?
Many business phone service providers will charge you more to use a toll free number. That isn’t the case with us. You may use a toll free or local number, both are the same low rate for inbound and outbound calling.
3. Do you have any porting fees, activation fees, or cancelation fees?
Nope. It’s free to transfer numbers to us or away from us. There are no activation or setup fees. And you can cancel at any time, everything is month-to-month, no cancelation fees or contracts locking you in.
4. Do you have to sign a long-term contract or do you offer month-to-month plans?
5. Can I upgrade or downgrade between toll free service plans at any time?
Yes, we provide you with the control you need to manage your phone system.
6. Do you offer a risk-free trial or money back guarantee?
We offer a risk-free trial for 30 days. If you’re not 100% happy after 30 days we’ll refund your money, no questions asked.
7. Can I port my phone numbers to another provider at any time, at no charge?
Yes. If you’d like to transfer your number to another provider you may do so at any time, at no charge.
Features & Functionality
1. Can you provide me with a list of the features my toll free number service includes?
2. Do you offer a mobile app, desktop app, and physical desk phones?
Yes. Our mobile app comes free with every plan and it allows you to both make and receive calls using your data or wifi connection. We also offer softphones (VoIP browser or desktop apps), as well as IP-phones (physical desk phones) for an add-on charge of $9.99/month per user.
3. What features come with each plan or do you offer tiered packages?
All business phone system plans are the same as far as features go, the only difference is the monthly minutes. If you go over your monthly minutes you may upgrade to a larger plan or simply pay 3.9 cents per additional minute.
4. What features are all-inclusive and what features are add-ons?
All the important business phone system features (greetings, extensions, voicemail, faxing, call forwarding, etc.) come free with every plan. We do offer a list of specialized features à la carte that you can add to any plan at any time. See our features page for a complete list.
5. How easy is it to manage features and make changes to your phone system?
Super easy. You can make changes to your account online, at any time. No tech guy required.
6. Are updates free, or part of a service charge?
We’re always working to make our service better and our systems stronger. Software and system updates are always free — you’re never charged for something that you are required to purchase in order to maintain quality service.
Setup & Onboarding
1. Is your business phone system easy to set up?
Set up takes minutes, but we’re here to answer questions if you need help. We also offer a free concierge service where we’ll meet with you over the phone, help you set up your call routing to meet your business needs, and get you a free professional voice recording for your main greeting and voicemail. These consultations are free for all accounts, big or small.
2. What is the setup process like and how long does it take?
You sign up in three basic steps: pick your plan, choose your number, and enter your account info. You then set up in three basic steps: create your main greeting, configure your call forwarding, and activate your voicemail. Both signup and setup usually just takes minutes, but we’re here to help you every step of the way.
3. Can I set things up myself?
Yes. Most of our customers do, but we’re here to help you if you need it at any time. We offer how-to videos, help guides, faqs, as well as real people you can call, email, or chat with online. Our customer support is free and based right here in the USA.
4. Do I need technical skills to set up my business phone system?
No tech guy required. No tech skills or experience. Our business phone system is designed for busy business owners and if you need help or would even like us to set things up for you, we’ll do fast and at no extra charge.
5. Do you offer free one-on-one setup help over the phone?
Yes. We offer free phone support for every plan. You can call us for a quick question or even schedule a free consultation where we’ll log in to your account with you and help you set things up over the phone. No charge. Support is always free.
6. Will you make sure my phone system is set up properly to meet my company’s needs?
Yes, our account management team will make sure your phone system is up and running quickly and works the way you need it to work. If you need assistance beyond our frontline support team, we have technical in-house phone system experts to assist you.
7. Is onboarding totally free or do you charge a setup fee?
Totally free. No setup fees.
Customer Service & Support
1. Do you offer free USA-based support?
Yes. Unitel’s customer support free and based right here in Naperville, IL.
2. Do you offer free 24/7 technical support?
Yes. Our live support hours for account related questions is available during business hours, however, if there is a technical issue or outage affecting your service, our engineers are available to assist you 24/7/365.
3. Can I call, email, and chat online with your customer support team?
Yes, you can contact a real person, who cares about solving your issue, via phone, email, or online chat. Also, our support reps will offer you their direct contact info for more personal help if you ever need it.
4. How fast does your support team respond?
Responsive customer support is a core value of ours. If you call or chat in you will get an instant response. If you email or submit a help ticket during the business day, we get back to you within an hour.
5. Do you offer tools to help determine if our local internet network can handle VoIP?
Yes, we can test your internet speed and help ensure you have a local internet connection that can handle voice calling over the internet. One note: With Unitel, you don’t have to rely on your local internet connection. You can forward calls to landlines, cell phones, or any other device.
6. Do you have any backup options if there’s an Internet outage?
If you experience a local internet outage at your location your phone system can forward calls to virtual voicemail or cell phones as a backup.
7. Do you use multiple Tier-1 carriers to ensure call quality and network redundancy?
Yes, Unitel uses multiple tier-one network providers to ensure industry-leading network reliability, redundancy, and call quality.
1. What is Unitel?
Unitel is a toll free service provider and virtual phone system priced and designed for startups and small business owners who want to run their business from anywhere, on any device.
With Unitel, you get all the power of a traditional Fortune 500 company business phone system without the cost or complexity. And whether it’s pricing, features, call quality, ease-of-use, or customer support, we’re confident we have what you’re looking for over our competitors.
Every plan is month-to-month. You’re not ever locked into a long-term contract and we offer a money-back guarantee, so you can try Unitel risk-free for 30 days.
Our money-back guarantee is as straightforward as it sounds, if after 30 days you’re not 100% satisfied, we’ll refund your money no questions asked.
2. How is your business phone system different than other cloud PBX companies?
Our business phone system takes all the features and functionality of other leading cloud-based PBX phone systems and simplifies it. So, whether you’re a first-time entrepreneur, busy small business owner, or bootstrapped startup – Unitel is a professional cloud PBX you can easily set up and afford.
With Unitel, there’s no complicated equipment to maintain or software to download. Everything is managed online. Unitel works with any of your existing phones. You can even use our mobile app to turn your personal smartphone into your office phone when you’re on-the-go.
And unlike many of our competitors, our customer service is not outsourced to an overseas call center. Our customer support is 100% USA-based. It’s always free and there’s always a real person here to help.
3. What distinguishes our product/company?
Pricing – we’re very competitive, offering low-cost plans with high-quality service.
Features – we have every feature you need and every plan includes unlimited greetings, extensions, and voicemail. Other companies might start off selling you a plan for $10/month and by the time you add all the additional greetings, extensions, voicemail and other features you actually need your bill is closer to $100/month.
Support – Unlike many of our competitors, our customer service is not outsourced to an overseas call center. It’s 100% USA-based. It’s always free. And there’s always a real person here to help.
4. What additional value do you offer over competitors?
Save Money – Unitel is priced to grow with your business. The only difference between our plans is the minutes. So you can start small and move up in plans as your business grows.
Save Time – Unitel is designed to save you time. No tech guy or instruction manuals are required. One of the things we’ve heard over the years is that our competitor’s phone systems require a NASA engineer to set them up. So we decided to build a phone system from the ground up that makes sense to a person who has never set up a business phone system before.
5. Are there features you have that are not available from competitors?
Unitel has all features and functionality of other leading cloud-based phone systems the biggest difference is we’ve tried to reduce complexity and simply our virtual phone system so it’s easy to set up and use. Three important things we offer that most of our competitors don’t are:
Free Voice Talent Studio – Record greetings and voicemail yourself or have one of our human voice talents do it for you at no extra cost.
Free Concierge Setup – Set things up yourself in minutes, or if you’d like, we’ll do it for you over the phone at no cost.
You Own Your Number – When you buy phone numbers from Unitel, you own your numbers, no strings attached. Port them to another carrier anytime at no cost. Some of our competitors rent your number or charge you extra to port the number away to another provider – it’s a sneaky way of locking you in.