Our plans are based on usage starting at $9.99/month which includes 500 minutes/month and unlimited users/extensions – see all plans here. You can forward your UniTel Voice phone service to any of your existing phone numbers or devices (cell phone, home phone, office phone, etc.). You may also use the free UniTel Voice mobile app to make and receive calls. If you’d like to add a hosted IP-phone or VoIP softphone to your account you may do so for an additional $9.99/month per employee extension users. In our system, every employee extension is a user.
Many business phone service providers will charge you more to use a toll free number. That isn’t the case with us. You may use a toll free or local number, both are the same low rate for inbound and outbound calling.
Nope. It’s free to transfer numbers to us or away from us. There are no activation or setup fees. And you can cancel at any time, everything is month-to-month, no cancelation fees or contracts locking you in.
No long-term contracts. Everything is month-to-month.
Yes absolutely. Our plans are priced and designed to grow with your business.
We offer a risk-free trial for 30 days. If you’re not 100% happy after 30 days we’ll refund your money, no questions asked.
Yes, with UniTel Voice you own your number — no strings attached. If you’d like to transfer your number to another provider you may do so at any time, at no charge. Some phone companies “rent” phone numbers to you or hold you hostage with porting fees. Not with us. Your number is your number.
Yes, please visit our features page to find a list of all of our standard features that come free with every plan, as well as our list of add-on features you can add to your account at any time.
Yes. Our mobile app comes free with every plan and it allows you to both make and receive calls using your data or wifi connection. We also offer softphones (VoIP browser or desktop apps), as well as IP-phones (physical desk phones) for an add-on charge of $9.99/month per user.
All business phone system plans are the same as far as feature go, the only difference is the monthly minutes. If you go over your monthly minutes you may upgrade to a larger plan or simply pay 3.9 cents per additional minute.
All the important business phone system features (greetings, extensions, voicemail, faxing, call forwarding, etc.) come free with every plan. We do offer a list of specialized features à la carte that you can add to any plan at any time. See our features page for a complete list.
Super easy. You can make changes to your account online, any time. No tech guy required.
We’re always working to make our service better and our systems stronger. Software and system updates are always free — you’re never charged for something that you are required to purchase in order to maintain quality service.
Set up takes minutes, but we’re here to answer questions if you need help. We also offer a free concierge service where we’ll meet with you over the phone, help you set up your call routing to meet your business needs, and get you a free professional voice recording for your main greeting and voicemail. These consultations are free for all accounts, big or small.
You sign up in three basic steps: pick your plan, choose your number, enter your account info. You then set up in three basic steps: create your main greeting, configure your call forwarding, and activate your voicemail. Both signup and setup usually just takes minutes, but we’re here to help you every step of the way.
Yes. Most of our customers do, but we’re here to help you if you need it at any time. We offer how-to videos, help guides, faqs, as well as real people you can call, email, or chat with online. Our customer support is free and based right here in Naperville, IL.
No tech guy required. No tech skills or experience. Our business phone system is designed for busy business owners and if you need help or would even like us to set things up for you, we’ll set you up fast and at no extra charge.
Yes. We offer free phone support for every plan. You can call us for a quick question or even schedule a free consultation where we’ll log in to your account with you and help you set things up over the phone. No charge. Support is always free.
Yes, our account management team will make sure your phone system is up and running quickly and works the way you need it to work. If you need assistance beyond our frontline support team, we have technical in-house phone system experts to assist you.
Totally free. No setup fees.
Yes. UniTel Voice’s customer support free and based right here in Naperville, IL.
Yes. If you experience a technical issue or an outage affecting your service, our engineers are available to assist you 24/7/365. However, if you have an account related questions we offer and we offer our online help center 24/7 and live support during regular business hours.
Yes, you can contact a real person, who cares about solving your issue, via phone, email, or online chat. Also, our support reps will offer you their direct contact info for more personal help if you ever need it.
Responsive customer support is a core value of ours. If you call or chat in you will get an instant response. If you email or submit a help ticket during the business day, we get back to you within an hour.
Yes, we can test your internet speed and help ensure you have a local internet connection that can handle voice calling over the internet. One note: With UniTel Voice, you don’t have to rely on your local internet connection. You can forward calls to landlines, cell phones, or any other device.
If you experience a local internet outage at your location your phone system can forward calls to virtual voicemail or cell phones as a backup.
Yes, UniTel Voice uses multiple tier-one network providers to ensure industry-leading network reliability, redundancy, and call quality.
UniTel Voice is a virtual phone system priced and designed for startups and small business owners who want to run their business from anywhere, on any device.
With UniTel Voice, you get all the power of a traditional Fortune 500 company business phone system without the cost or complexity. And whether it’s pricing, features, call quality, ease-of-use, or customer support, we’re confident we have what you’re looking for over our competitors.
Every plan is month-to-month. You’re not ever locked into a long-term contract and we offer a money-back guarantee, so you can try UniTel Voice risk-free for 30 days.
Our money-back guarantee is as straightforward as it sounds, if after 30 days you’re not 100% satisfied, we’ll refund your money no questions asked.
Our business phone system takes all the features and functionality of other leading cloud-based PBX phone systems and simplifies it. So, whether you’re a first-time entrepreneur, busy small business owner, or bootstrapped startup – UniTel Voice is a professional cloud PBX you can easily set up and afford.
With UniTel Voice, there’s no complicated equipment to maintain or software to download. Everything is managed online. UniTel Voice works with any of your existing phones. You can even use our mobile app to turn your personal smartphone into your office phone when you’re on-the-go.
And unlike many of our competitors, our customer service is not outsourced to an overseas call center. Our customer support is 100% USA-based. It’s always free and there’s always a real person here to help.
Pricing – we’re very competitive, offering low-cost plans with high-quality service.
Features – we have every feature you need and every plan includes unlimited greetings, extensions, and voicemail. Other companies might start off selling you a plan for $10/month and by the time you add all the additional greetings, extensions, voicemail and other features you actually need your bill is closer to $100/month.
Support – Unlike many of our competitors, our customer service is not outsourced to an overseas call center. It’s 100% USA-based. It’s always free. And there’s always a real person here to help.
Save Money – UniTel Voice is priced to grow with your business. The only difference between our plans is the minutes. So you can start small and move up in plans as your business grows.
Save Time – UniTel Voice is designed to save you time. No tech guy or instruction manuals required. One of the things we’ve heard over the years is that our competitor’s phone systems require a NASA engineer to set them up. So we decided to build a phone system from the ground up that makes sense to a person who has never set up a business phone system before.
UniTel Voice has all features and functionality of other leading cloud-based phone systems the biggest difference is we’ve tried to reduce complexity and simplify our virtual phone system so it’s easy to set up and use. Three important things we offer that most of our competitors don’t are:
Free Voice Talent Studio – Record greetings and voicemail yourself or have one of our human voice talents do it for you at no extra cost.
Free Concierge Setup – Set things up yourself in minutes, or if you’d like, we’ll do it for you over the phone at no cost.
You Own Your Number – When you buy phone numbers from UniTel Voice, you own your numbers, no strings attached. Port them to another carrier anytime at no cost. Some of our competitors rent your number or charge you extra to port the number away to another provider – it’s a sneaky way of locking you in.
We invite you to visit our happy customer page to see what real customers say about our services. As for third-party reviews, you can find those by simply googling “UniTel Voice Reviews”.