Business Text Messaging
Send & receive text messages using your business phone number.
Customers expect businesses to text. Whether they’re asking a quick question, scheduling an appointment, requesting a quote, or following up on an order, texting is often the fastest and easiest way to stay connected.
Unlimited Business Text Messaging is included with every Unitel Voice plan, allowing you to send and receive text messages using your business phone number instead of your personal cell phone. Simply download the Unitel Voice Texting App and take your business conversations with you wherever you go.
Business Text Messaging
Send & receive text messages using your business phone number.
Customers expect businesses to text. Whether they’re asking a quick question, scheduling an appointment, requesting a quote, or following up on an order, texting is often the fastest and easiest way to stay connected.
Unlimited Business Text Messaging is included with every Unitel Voice plan, allowing you to send and receive text messages using your business phone number instead of your personal cell phone. Simply download the Unitel Voice Texting App and take your business conversations with you wherever you go.
What is Business Text Messaging?
Business Text Messaging allows you to send and receive text messages using your business phone number. Instead of giving customers your personal cell phone number, you can communicate through your business number while keeping your personal and business conversations separate.
Whether you’re answering customer questions, scheduling appointments, sending updates, or following up with leads, Business Text Messaging helps you stay connected and responsive from anywhere.
- Text From Your Business Number: Send and receive messages using your business phone number.
- Two-Way Conversations: Have real-time text conversations with customers and prospects.
- Keep Business & Personal Separate: Protect your personal number while maintaining a professional business presence.
What is Business Text Messaging?
Business Text Messaging allows you to send and receive text messages using your business phone number. Instead of giving customers your personal cell phone number, you can communicate through your business number while keeping your personal and business conversations separate.
Whether you’re answering customer questions, scheduling appointments, sending updates, or following up with leads, Business Text Messaging helps you stay connected and responsive from anywhere.
- Text From Your Business Number: Send and receive messages using your business phone number.
- Two-Way Conversations: Have real-time text conversations with customers and prospects.
- Keep Business & Personal Separate: Protect your personal number while maintaining a professional business presence.
Why is Business Text Messaging Important?
Let’s face it, most people would rather send a text than make a phone call. Whether they’re asking a quick question, checking on an appointment, or requesting a quote, customers increasingly expect businesses to offer texting as an option.
Business Text Messaging helps you meet customers where they already are. It’s fast, convenient, and gives people another easy way to reach your business without having to pick up the phone.
- Respond Faster: Answer questions and reply to customers in real time.
- Stay Connected Anywhere: Send and receive messages from your phone, whether you’re in the office, on the road, or working from home.
- Make It Easy for Customers: Give customers a simple and convenient way to contact your business.
Why is Business Text Messaging Important?
Let’s face it, most people would rather send a text than make a phone call. Whether they’re asking a quick question, checking on an appointment, or requesting a quote, customers increasingly expect businesses to offer texting as an option.
Business Text Messaging helps you meet customers where they already are. It’s fast, convenient, and gives people another easy way to reach your business without having to pick up the phone.
- Respond Faster: Answer questions and reply to customers in real time.
- Stay Connected Anywhere: Send and receive messages from your phone, whether you’re in the office, on the road, or working from home.
- Make It Easy for Customers: Give customers a simple and convenient way to contact your business.
How Do I Set Up Business Text Messaging?
Getting started is simple. Choose a business phone number, download the Unitel Voice Texting App, and start managing customer conversations from your phone.
Whether you’re using a local number, toll-free number, vanity number, or your existing business number, Business Text Messaging makes it easy to stay connected with customers wherever you work.
- Get a Business Number: Choose a local, toll-free, or vanity number for your business, or port your existing number to Unitel Voice.
- Register Your Number: Mobile carriers require businesses to register their number for texting before it can be activated.
- Download the App & Start Texting: Once approved, your business number and contacts automatically sync to the app so you can send and receive text messages from anywhere.
How Do I Set Up Business Text Messaging?
Getting started is simple. Choose a business phone number, download the Unitel Voice Texting App, and start managing customer conversations from your phone.
Whether you’re using a local number, toll-free number, vanity number, or your existing business number, Business Text Messaging makes it easy to stay connected with customers wherever you work.
- Get a Business Number: Choose a local, toll-free, or vanity number for your business, or port your existing number to Unitel Voice.
- Register Your Number: Mobile carriers require businesses to register their number for texting before it can be activated.
- Download the App & Start Texting: Once approved, your business number and contacts automatically sync to the app so you can send and receive text messages from anywhere.
Related Features
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Business Text Messaging
Everything You Need To Know
1. Can I send and receive text messages using my business phone number?
Yes! Business Text Messaging allows you to send and receive text messages using your business phone number, making it easy to communicate with customers the way they prefer.
Whether you’re answering questions, scheduling appointments, sending updates, or following up with leads, you can manage all of your text conversations using the Unitel Voice Texting App while keeping your personal number private.
- Use Your Business Number: Send and receive text messages using your local, toll-free, or vanity number.
- Stay Connected Anywhere: Manage customer conversations from your phone using the Unitel Voice Texting App.
- Keep Business & Personal Separate: Maintain a professional image without sharing your personal cell phone number.
2. How does Business Text Messaging work?
Business Text Messaging works just like texting from your personal phone, except you’re using your business phone number. Customers can send text messages to your business number, and you can reply directly through the Unitel Voice Texting App.
Whether you’re answering questions, scheduling appointments, sending reminders, or following up with customers, Business Text Messaging gives you a simple and professional way to stay connected.
- Customers Text Your Business Number: Customers can text your business just like they would any other phone number.
- Use the Unitel Voice Texting App: Send and receive messages directly from your phone using the Unitel Voice Texting App.
- Keep Conversations Organized: Manage customer communications from one place using your business number instead of your personal cell phone.
3. Is Unlimited Business Text Messaging included with every Unitel Voice plan?
Yes! Unlimited Business Text Messaging is included with every Unitel Voice plan.
Once your business number has been approved for texting, you can send and receive text messages using your business number through the Unitel Voice Texting App. There are no per-message charges for normal business texting.
Mobile carriers do require businesses to register their number for texting and pay the associated registration and compliance fees before texting can be activated. These are industry-wide requirements that apply regardless of which business phone provider you use.
- Unlimited Business Texting Included: Send and receive text messages using your business number.
- No Per-Message Charges: Normal business texting is included with your service.
- Works with Your Existing Number: Use a local, toll-free, vanity, or ported business number.
4. Can customers text my business number?
Absolutely. Once Business Text Messaging has been activated on your number, customers can send text messages to your business just like they would any other phone number.
Many customers prefer texting because it’s quick, convenient, and allows them to get answers without making a phone call. Whether they’re requesting a quote, scheduling an appointment, asking a question, or following up on an order, texting gives customers another easy way to reach your business.
- Easy for Customers: Customers can text your business number directly from their phone.
- Respond in Real Time: Answer questions and communicate with customers quickly and conveniently.
- Never Miss an Opportunity: Stay connected with customers even when you’re away from your desk.
5. Can I Use a Local, Toll-Free, or Vanity Number for Texting?
Yes! Business Text Messaging works with local numbers, toll free numbers, vanity numbers, and even numbers you’ve ported to Unitel Voice.
This gives you the flexibility to use the business number that’s best for your company while still giving customers a convenient way to reach you by text.
- Local Numbers: Build a local presence and let customers text your business directly.
- Toll Free Numbers: Give customers a professional, nationwide number they can call or text.
- Vanity Numbers: Turn a memorable custom number into a powerful texting and communication tool.
6. Do I need a separate phone or second phone number?
No. Business Text Messaging works with your Unitel Voice business number, so there’s no need to buy a second phone, carry multiple devices, or give out your personal cell phone number.
Simply download the Unitel Voice Texting App and use your business number to send and receive text messages from your existing smartphone.
- No Second Phone Required: Use the phone you already carry every day.
- Keep Your Personal Number Private: Text customers using your business number instead of your personal cell phone number.
- Work From Anywhere: Manage business conversations from your phone whether you’re in the office, at home, or on the go.
7. Why do I have to register my number for texting?
Business texting is regulated by mobile carriers. In 2021, major carriers including AT&T, T-Mobile, and Verizon introduced new registration requirements to help reduce spam, fraud, and unwanted text messages.
As a result, businesses must now register their texting use case and receive approval before they can send text messages from a business phone number. These requirements apply to all businesses that use business texting, regardless of which phone provider they choose.
The good news is that we’ll guide you through the process and help make it as quick and painless as possible.
- Industry-Wide Requirement: All businesses must register their number before business texting can be activated.
- Helps Prevent Spam & Fraud: Registration helps carriers verify legitimate businesses and approved texting use cases.
- We’ll Help Every Step of the Way: Our team will guide you through the registration and approval process.
8. How much does business text Messaging Cost?
Unlimited Business Text Messaging is included with every Unitel Voice plan. Once your number has been approved for texting, you can send and receive text messages using your business number through the Unitel Voice Texting App.
Mobile carriers do require businesses to register their number for texting and pay the associated registration and compliance fees before texting can be activated. These fees are charged by The Campaign Registry (TCR) and mobile carriers and apply regardless of which business phone provider you use.
- Unlimited Business Text Messaging Included: Send and receive text messages using your business number.
- One-Time Registration & Carrier Review Fee: $19.50
- Monthly Compliance Fee: $1.50/month
We’ll guide you through the registration process and help make getting started with Business Text Messaging as quick and painless as possible.
9. How long does texting registration take?
Most business texting registrations are approved within about two weeks, although approval times can vary depending on carrier processing and the information submitted during registration.
Once your registration is approved, texting will be activated on your business number and you’ll be able to start sending and receiving messages through the Unitel Voice Texting App.
- Typical Approval Time: Most registrations are completed in approximately two weeks.
- Carrier Review Required: Approval timelines are determined by mobile carriers and can vary from business to business.
- We’ll Help Move Things Along: Our team actively monitors registrations and works to make the process as smooth as possible.
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