Get a Virtual Auto Attendant
Automatically Answer & Route Business Calls Like a Pro
A virtual auto attendant is like having a digital receptionist for your business — answering calls, greeting customers, and directing them to the right place without any manual effort.
Whether you’re a solo entrepreneur or managing a small team, a virtual auto attendant helps you look professional and stay organized. It eliminates missed calls, reduces distractions, and makes sure every caller gets a polished first impression.
With Unitel Voice, you can set up your auto attendant in minutes. No IT, no hardware, no steep learning curve.
Get a Virtual Auto Attendant
Automatically Answer & Route Business Calls Like a Pro
A virtual auto attendant is like having a digital receptionist for your business — answering calls, greeting customers, and directing them to the right place without any manual effort.
Whether you’re a solo entrepreneur or managing a small team, a virtual auto attendant helps you look professional and stay organized. It eliminates missed calls, reduces distractions, and makes sure every caller gets a polished first impression.
With Unitel Voice, you can set up your auto attendant in minutes. No IT, no hardware, no steep learning curve.
What is a Virtual Auto Attendant?
A virtual auto attendant is a cloud-based call routing system that automatically answers your business phone line and directs callers to the right person or department, without the need for a receptionist, office hardware, or a physical phone system.
It works entirely online, which means you can manage it from your laptop or phone, and your team can receive calls wherever they are — at home, in the office, or on the go.
A virtual auto attendant lets you:
- Set up a custom greeting and phone menu (e.g., “Press 1 for Sales, 2 for Support”)
- Route calls to any phone — mobile, VoIP, landline, or softphone
- Keep your business organized and responsive, even if you’re fully remote
Unlike traditional PBX systems, there’s nothing to install and no IT help needed. You just log in, set it up, and start handling calls like a real company, even if you’re a one-person show.
What is a Virtual Auto Attendant?
A virtual auto attendant is a cloud-based call routing system that automatically answers your business phone line and directs callers to the right person or department, without the need for a receptionist, office hardware, or a physical phone system.
It works entirely online, which means you can manage it from your laptop or phone, and your team can receive calls wherever they are — at home, in the office, or on the go.
A virtual auto attendant lets you:
- Set up a custom greeting and phone menu (e.g., “Press 1 for Sales, 2 for Support”)
- Route calls to any phone — mobile, VoIP, landline, or softphone
- Keep your business organized and responsive, even if you’re fully remote
Unlike traditional PBX systems, there’s nothing to install and no IT help needed. You just log in, set it up, and start handling calls like a real company, even if you’re a one-person show.
Why Use a Virtual Auto Attendant for Your Business?
Today’s customers expect fast, professional service, even if you’re running your business from a laptop at the kitchen table. A virtual auto attendant helps you meet those expectations without hiring staff or buying equipment.
It gives your business a professional front door, including: greeting callers, handling routing, and keeping things organized — while you focus on doing the actual work.
Here’s why smart businesses use a virtual auto attendant:
- Look bigger than you are – A professional greeting and phone menu makes even a solo operation sound established
- Work from anywhere – Route calls to your cell, your team’s phones, or both — no office required
- Never miss important calls – Set after-hours rules, voicemail options, and call routing that fits your schedule
- Save time & money – No receptionist needed, and no costly hardware to install or manage
It’s the simplest way to run your business like a business, even if you’re just getting started.
Why Use a Virtual Auto Attendant for Your Business?
Today’s customers expect fast, professional service, even if you’re running your business from a laptop at the kitchen table. A virtual auto attendant helps you meet those expectations without hiring staff or buying equipment.
It gives your business a professional front door, including: greeting callers, handling routing, and keeping things organized — while you focus on doing the actual work.
Here’s why smart businesses use a virtual auto attendant:
- Look bigger than you are – A professional greeting and phone menu makes even a solo operation sound established
- Work from anywhere – Route calls to your cell, your team’s phones, or both — no office required
- Never miss important calls – Set after-hours rules, voicemail options, and call routing that fits your schedule
- Save time & money – No receptionist needed, and no costly hardware to install or manage
It’s the simplest way to run your business like a business, even if you’re just getting started.
How to Set Up a Virtual Auto Attendant (Step-by-Step)
Setting up a virtual auto attendant is easier than you think. No hardware. No tech support. No complicated phone system. If you can click through a menu, you can do this.
Here’s how it works:
1) Choose Your Business Phone Number
Start by selecting a local, toll-free, vanity number, or bring your existing number with you.
- Pick a number with your area code or go toll-free
- Want to stand out? Search for a custom vanity number
- Already have a number? You can port it in
2) Record Your Greeting & Menu Options
Create a professional greeting and set up your call menu to guide callers where they need to go.
- Example: “Press 1 for Sales, 2 for Support, 0 for Voicemail”
- Use your own voice or upload a recording
- Update it anytime — right from your dashboard
3) Route Calls to Your Team (Wherever They Are)
Decide where each option sends the caller. Could be your cell, a teammate, voicemail, or all of the above.
- Route to mobile phones, VoIP apps, or landlines
- Set business hours and after-hours routing
- Forward calls to multiple numbers simultaneously or in order
How to Set Up a Virtual Auto Attendant (Step-by-Step)
Setting up a virtual auto attendant is easier than you think. No hardware. No tech support. No complicated phone system. If you can click through a menu, you can do this.
Here’s how it works:
1) Choose Your Business Phone Number
Start by selecting a local, toll-free, vanity number, or bring your existing number with you.
- Pick a number with your area code or go toll-free
- Want to stand out? Search for a custom vanity number
- Already have a number? You can port it in
2) Record Your Greeting & Menu Options
Create a professional greeting and set up your call menu to guide callers where they need to go.
- Example: “Press 1 for Sales, 2 for Support, 0 for Voicemail”
- Use your own voice or upload a recording
- Update it anytime — right from your dashboard
3) Route Calls to Your Team (Wherever They Are)
Decide where each option sends the caller. Could be your cell, a teammate, voicemail, or all of the above.
- Route to mobile phones, VoIP apps, or landlines
- Set business hours and after-hours routing
- Forward calls to multiple numbers simultaneously or in order
Related Features
Virtual Auto Attendant FAQs
What You Need to Know About Getting a Virtual Auto Attendant
1) What makes it a “virtual” auto attendant?
Unlike traditional phone systems, a virtual auto attendant lives in the cloud. It works through an app or online dashboard — not office hardware or landline infrastructure.
- No physical equipment or installation
- Manage everything from your phone or computer
- Route calls to any device, anywhere
2) Do I need a desk phone or office setup to use it?
Nope. Your virtual auto attendant works with whatever you already have — your smartphone, laptop, VoIP line, or landline.
- Works with any phone number
- Ideal for remote teams or solo businesses
- No IT support or tech experience needed
3) Can I set it up to route calls to different team members?
Yes. You can create a custom menu (e.g., “Press 1 for Sales”) and route each option to a specific person or group.
- Route to cell phones, apps, or external numbers
- Forward to multiple people at once
- Add or update routes anytime
4) Is it hard to record the greeting and menu prompts?
Not at all. You can record directly from your phone, upload a file, or use a default system voice. Either way, it’s quick and easy.
- Record on the fly or upload your own audio
- Update greetings anytime
- Sound professional with minimal effort
5) Can I use it with a toll-free or vanity number?
Definitely. Your virtual auto attendant works seamlessly with local, toll-free, or custom vanity numbers.
- Looks legit and helps build trust
- Perfect for national reach or brand recall
- Great for linking from ads, websites, or marketing
6) What happens if someone calls after hours?
You can create different call flows based on time of day. After hours, you can route to voicemail, play a custom message, or forward to an on-call number.
- Set custom business hours
- Add after-hours greetings
- Stay responsive 24/7 if needed
7) Do I need to hire someone to manage it?
No. You can set it up and manage it yourself — it’s designed for non-tech users.
- Intuitive setup
- Online dashboard access
- Change settings anytime
8) Is this just for big companies, or can solo businesses use it?
It’s perfect for solo entrepreneurs, startups, and small business owners. A virtual auto attendant helps you look bigger and stay organized, no matter your team size.
- Great for one-person businesses
- Scale up easily as your business grows
- Look polished from day one
9) Does it cost extra to use the auto attendant feature?
Yes! Our U.S.-based support team is happy to help you brainstorm ideas or run searches if you’re stuck. Just reach out — it’s free.
- Get 1-on-1 help
- No obligation to buy
- We’ll email you suggestions based on your brand
10) How fast can I get it up and running?
You can set up your virtual auto attendant and start taking calls the same day you sign up.
- Go live in minutes
- No scheduling or tech install needed
- Just log in and set your call flow
Built for Business Builders. Backed by Outrageous Support.
Spend time building your business, not setting up your phone system. You don’t need tech skills or an IT department. If you hit a snag, we’ll take care of it.
- Award-Winning Support
- Try It 30-Days Risk-Free
- Satisfaction Guaranteed
- Award-Winning Support
- Try It 30-Days Risk-Free
- Satisfaction Guaranteed