Getting Started Guide

How To Get Up & Running With Your UniTel Voice Account

Step 1: Get To Know UniTel Voice

UniTel Voice Intro

Every business is different that’s why we built a phone system that can be customized to suit your unique needs. Get an idea of what UniTel Voice is, how it works, and what it can do for your business.

UniTel Voice Intro

Account Tour

Curious to look under the hood? Familiarize yourself with your account’s settings and navigation. Once you get the lay of the land, setting up your phone system will seem a lot less complicated.

Account Tour

Curious to look under the hood? Familiarize yourself with your account’s settings and navigation. Once you get the lay of the land, setting up your phone system will seem a lot less complicated.

Account Tour

Curious to look under the hood? Familiarize yourself with your account’s settings and navigation. Once you get the lay of the land, setting up your phone system will seem a lot less complicated.

Step 2: Learn The Core Features

Build Extensions & Invite Users

How to set up and assign your phone system’s extensions: Employee Extensions (Users), Department Extensions (Groups), and Dial-By-Name Directory.

Build Extensions & Invite Users

How to set up and assign your phone system’s extensions: Employee Extensions (Users), Department Extensions (Groups), and Dial-By-Name Directory.

Build Extensions & Invite Users

How to set up and assign your phone system’s extensions: Employee Extensions (Users), Department Extensions (Groups), and Dial-By-Name Directory.

Set Up & Record Greetings

How to set up and record your phone system’s greetings: Main Greeting, After-Hours Greeting, and Voicemail Greetings.

Voice Talent Studio

Set Up & Record Greetings

How to set up and record your phone system’s greetings: Main Greeting, After-Hours Greeting, and Voicemail Greetings.

Voice Talent Studio

Set Up & Record Greetings

How to set up and record your phone system’s greetings: Main Greeting, After-Hours Greeting, and Voicemail Greetings.

Voice Talent Studio

Set Up Devices & Login

How to set up the Office mobile app, softphones, and IP-phones so your team can make audio and video calls, instant message, and see who’s available or who’s busy.

⚠️ Note: Your devices use a login that sync’s them to each user’s employee extension. This login is different than the master login created at signup.

Device Setup Form

Set Up Devices & Login

How to set up the Office mobile app, softphones, and IP-phones so your team can make audio and video calls, instant message, and see who’s available or who’s busy.

⚠️ Note: Your devices use a login that sync’s them to each user’s employee extension. This login is different than the master login created at signup.

Device Setup Form

Set Up Devices & Login

How to set up the Office mobile app, softphones, and IP-phones so your team can make audio and video calls, instant message, and see who’s available or who’s busy.

⚠️ Note: Your devices use a login that sync’s them to each user’s employee extension. This login is different than the master login created at signup.

Device Setup Form

Step 3: Choose How To Handle Calls

Setup #1

Main Greeting w/ Dept. & Employee Exts.

How to set up a main greeting with a menu for department and employee extensions, and use your dial-by-name directory and after-hours greeting to give your callers the best possible customer experience.

Get Started