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Get a Virtual Auto Attendant for Your Small Business

Auto Attendant Phone System For Small Business

Professionally Greet & Route Callers to Multiple Extensions or Phones with a Virtual Auto Attendant

Unitel is a virtual phone system that provides small businesses with a virtual auto attendant (also referred to as an auto-receptionist or virtual receptionist). When your customers call your business, your auto attendant’s greeting is the first thing callers hear. If you’re using Unitel, your customer’s first impression will be good. You’ll sound like an established business with a professional business phone system.

Auto Attendant Phone System For Small Business

Professionally Greet & Route Callers to Multiple Extensions or Phones with a Virtual Auto Attendant

Unitel is a virtual phone system that provides small businesses with a virtual auto attendant (also referred to as an auto-receptionist or virtual receptionist). When your customers call your business, your auto attendant’s greeting is the first thing callers hear. If you’re using Unitel, your customer’s first impression will be good. You’ll sound like an established business with a professional business phone system.

9 Common Questions About Unitel Virtual Auto Attendant Phone System, Answered.

1. What is the Unitel virtual auto attendant?

A virtual auto attendant or virtual receptionist is one of the features of Unitel’s virtual phone system. Like traditional on-premise business PBX phone systems, our virtual auto attendant greets and routes callers when they call your main business number. It works as an auto-receptionist allowing callers to select from a menu of choices (e.g., sales department, customer support, directions to your location, or an employee dial-by-name directory). However, unlike traditional on-premise PBXs, our auto attendant is virtual (cloud-based), meaning it runs completely online, no need for software or hardware or complicated PBX equipment that needs ongoing maintenance.

The Unitel virtual auto attendant helps small business owners sound professional and connect by automatically greeting callers and routing them to the proper employee or department extension, phone, or voicemail. It’s affordable and easy to set up – without hardware, software, or phone system equipment. And Unitel works with your existing phones (cell, home, or office) or even our Unitel smartphone app for iPhone or Android. You can work from anywhere and manage everything online. With a Unitel virtual auto attendant, you can:

  • Professionally welcome callers with a custom recording.
  • Direct callers to departments, employees & information.
  • Customize your greeting – use our professional voice talent studio for free!

2. Is the Unitel virtual auto attendant easy to set up?

It’s simple. The first step is to pick your business number, which can be an existing number you already have or a virtual local or toll free number. You record your main greeting and add the department and employee extensions to which you’d like your calls to forward. Each extension can forward to any combination number of phones or voicemails. It’s managed completely online, and changes take effect immediately. You can manage everything yourself, but if you need anything (auto attendant script examples, tips, or one-on-one assistance), our customer support team is here to help.

3. Is it easy to customize my virtual auto attendant’s message?

Yes. Your virtual auto attendant can be customized however you’d like. You can record your own greeting or use our free voice talent studio (using actual human voices from real people, not computer generated) to give your business a professional touch. If you need something fancy with custom music etc., you can also use third-party voice talent to record your main greeting (we know a few good agencies that do it all).

4. Price-wise, how does Unitel compare to the competition?

Our virtual auto attendant with unlimited greetings, extensions, and voicemail are included with every plan at no extra cost. We also offer free professional voice recordings at no extra charge. And free personal assistance where our USA-based team will set things up for you (our competitors charge extra for this VIP concierge service). However, we’ve made our system so user-friendly it usually takes just a few minutes to set things up on your own (but we’re here if you need us!). All this starts at just $9.99/month, with no setup fees or long-term contracts. So price-wise, we dominate the industry in value.

5. Feature-wise, how does Unitel compare to the competition?

Unitel is on its third-generation virtual phone system, and we’re pleased to say that our technology is leading the pack regarding features and functionality. Check out all of our amazing phone system features here.

6. Customer service-wise, how does Unitel compare to the competition?

Customer service continues to be our number one differentiator. At the end of the day, virtual phone systems, auto attendants, and business phone services, in general, have become a bit of a commodity. The one thing we have continued to do differently (no matter how “unscalable”) is offer personal one-on-one assistance getting set up from our skilled USA-based account managers. While our completion focuses on automation and outsourcing to call centers in the Philippians, our focus is simple. Make customers happy.

7. Does my small business even need an auto attendant?

The short answer is yes. Even if you have a live receptionist, it still makes sense to have a phone system with auto attendant capabilities so that when you are closed or on holiday, your phone system has the ability to greet callers professionally and route them to the appropriate phone, extension, or voicemail. Even if you’re a bootstrapped startup, getting a virtual auto attendant makes more sense than something too simple, like Google Voice. First off, virtual auto attendants aren’t expensive. Second, when your callers call your business, they’ll have a better experience, and you’re more likely to earn their business (and that’s all that matters).

8. What’s the difference between a virtual auto attendant and a virtual receptionist?

Sometimes these terms can be confusing because a virtual auto attendant (like what we have been discussing) is sometimes referred to as a virtual auto-receptionist). However, a virtual receptionist is typically not a phone system. It’s a call center where a live human answers the call on behalf of your business. For example, here at Unitel, customers use our virtual auto attendant during the day and forward their calls to a virtual receptionist at night.

9. What’s the difference between a virtual auto attendant and an IVR?

Interactive voice response (IVR) is fancier than a simple virtual auto attendant. They’re also more annoying, like when you call AT&T, Comcast, or Chase Bank. They use a sophisticated IVR phone system that allows their computer to interact with you through voice and/or a phone’s keypad. An IVR can integrate with a company’s CRM and billing systems to allow customers to interact with a business’s host phone system to get information about their account, bill, or services. Typically, an IVR is overkill for most startups and small businesses, but it depends on your needs.

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