It’s a fair question: Why should your business need a phone number in the digital age? On a practical level, you need a contact number when you’re registering your business, setting up utilities or services, or filling out paperwork. But the truth is, having a business phone number is about more than just making and receiving calls. 

Publicly displaying a business number can be a potent symbol of your company’s credibility and trustworthiness, making your customers feel confident when dealing with your business. It offers a direct, personal line of communication to your customers, reinforcing that your business is accessible and prepared to meet their needs.

Key reasons why your business needs a phone number include:

• Practical Necessity: When setting up your business, registering it with official entities, or arranging utilities and services, a contact number is typically required. A dedicated business number keeps these calls separate from your personal line.

• Symbol of Trust: A business phone number is a key customer trust signal. Its presence assures them that your business is legitimate, professional, and ready to assist with their needs.

• Establishes Credibility: In the eyes of customers, an established business has a contact number. Its presence contributes to the perception of your business as stable, serious, and professional.

• Open Communication Channel: A public phone number sends an open invitation to customers. It tells them, “We’re here, ready to assist you.” This accessibility can be reassuring and influential when a customer is deciding to make a purchase.
• Prevents Potential Concerns: Not having a business phone number could raise red flags for customers. It may cause them to question your business’s credibility and potentially deter them from availing of your services or products.