Welcome to UniTel Voice, a service provided by UniTel Voice LLC (“UniTel Voice”, “we”, “our”, or “us”).
By using the UniTel Voice.com (“Website”), our mobile, desktop, tablet apps (our “Apps”) and all related end clients, widgets, tools, applications, data, software, APIs and other services provided by UniTel Voice (the “Services”), you are agreeing to be bound by the following terms and conditions (“Terms of Service“).
IF YOU ARE ENTERING INTO THIS AGREEMENT ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY, ITS AFFILIATES, AND ALL USERS WHO ACCESS OUR SERVICES THROUGH YOUR ACCOUNT TO THESE TERMS AND CONDITIONS, IN WHICH CASE THE TERMS “YOU” OR “YOUR” SHALL REFER TO SUCH ENTITY, ITS AFFILIATES, AND USERS ASSOCIATED WITH IT. IF YOU DO NOTHAVE SUCH AUTHORITY, OR IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, YOU MUST NOT ACCEPT THIS AGREEMENT AND MAY NOT USE THE SERVICES.
If UniTel Voice makes material changes to the Agreement, we may or may not notify you by email or by posting a notice on our site before the changes are effective. Any new features that augment or enhance the current Platform, including the release of new tools or resources, shall be subject to the Agreement. Continued use of the Platform after any such changes shall constitute your consent to such changes.
VIOLATION OF ANY OF THE TERMS BELOW WILL RESULT IN THE TERMINATION OF YOUR ACCOUNT.
The Platform is a text messaging cloud service. Registered users of the Platform can send, receive, and backup text messages and contacts (“Content”), which will be stored by UniTel Voice. Content created or uploaded to UniTel Voice will be made available on end clients or Services associated with the Platform. Content available on UniTel Voice can be shared with other registered users or non-registered users at your discretion.
All premium Services require a valid credit card at time of registration. Free accounts are not required to provide a credit card. UniTel Voice reserves the right to immediately bill you when you upgrade to a premium service plan.Services are billed following any free trial period, in advance on a monthly basis and are non-refundable. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with a valid or activated account.All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities and you shall be responsible for payment of all such taxes, levies, or duties, excluding only United States (federal or state) taxes.For any upgrade or downgrade changes made to your account, your credit card provided by you will automatically be charged the new rate on your next billing cycle.
Downgrading your Service may cause the loss of content, features, or capacity of your Account. UniTel Voice does not accept any liability for such losses.
You are solely responsible for properly canceling your Account. An email or phone request to cancel your Account is permitted.All of your Content will be immediately deleted from the Service upon cancellation. This information cannot be restored in the future if you choose to register for the Service in the future.If you cancel the Service before the end of your current paid up month, your cancellation will take effect immediately and will not be charged again. UniTel Voice, in its sole discretion, has the right to suspend or terminate your Account and refuse any and all current or future use of the Service, or any other UniTel Voice service, for any reason at any time. Such termination of the Service will result in the deactivation or deletion of your Account or your access to your Account, and the forfeiture and relinquishment of all Content in your Account. UniTel Voice reserves the right to refuse service to anyone for any reason at any time.
UniTel Voice shall not be liable to you or to any third party due to your Account being cancelled or terminated, including Accounts terminated by UniTel Voice due to violation of the Agreement.
UniTel Voice reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice.Prices of all Services, including but not limited to monthly subscription plan fees to the Service, are subject to change upon 30 day notice. Such notice may be provided at any time by posting the changes to UniTel Voice Site (UniTel Voice.com), the Service itself, or through email.UniTel Voice shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.
Unless you have agreed otherwise in writing with UniTel Voice, you may not use any of UniTel Voice’s trade names, trademarks, service marks, logos, icons, images, domain names, and other distinctive brand features.
We claim no copyright or intellectual property rights over the Content uploaded or created by you within the Service.
You are responsible for maintaining the security of your account and password. UniTel Voice cannot and will not be liable for any loss or damage from your failure to comply with security obligation.You agree and understand that you are responsible for maintaining the confidentiality of your UniTel Voice passwords.You agree that you will be solely responsible to UniTel Voice for all activities that occur under your account.If you become aware of any unauthorized use of your password or of your account, you agree to notify UniTel Voice immediately at [email protected] or via the Support Window on the website.
YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK AND THAT THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WITHOUT WARRANTY OF ANY KIND AND UNITEL VOICE HEREBY DISCLAIMS ALL WARRANTIES EITHER EXPRESSED OR IMPLIEDUNITEL VOICE DOESN’T REPRESENT OR WARRANT TO YOU THAT (A) YOUR USE OF THE SERVICES WILL MEET YOUR REQUIREMENTS, (B) YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR FREE FROM ERROR, AND (C) ANY INFORMATION OBTAINED BY YOU AS A RESULT OF YOUR USE OF THE SERVICES WILL BE ACCURATE OR RELIABLE.
UNITEL VOICE MAY TERMINATE OR MAKE CHANGES TO ALL OR ANY PORTION OF THE SERVICIES AT ANY TIME AND WITHOUT NOTICE OR LIABILITY.UNITEL VOICE SHALL NOT BE LIABLE TO YOU FOR:
ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL CONSEQUENTIAL OR EXEMPLARY DAMAGES WHICH MAY BE INCURRED BY YOU, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY. THIS SHALL INCLUDE, BUT NOT BE LIMITED TO, ANY LOSS OF PROFIT (WHETHER INCURRED DIRECTLY OR INDIRECTLY), ANY LOSS OF GOODWILL OR BUSINESS REPUTATION, ANY LOSS OF DATA SUFFERED, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR OTHER INTANGIBLE LOSS;THE DELETION OF, CORRUPTION OF, OR FAILURE TO STORE, ANY COMMUNICATIONS DATA MAINTAINED OR TRANSMITTED BY OR THROUGH YOUR USE OF THE SERVICES;YOUR FAILURE TO PROVIDE UNITEL VOICE WITH ACCURATE ACCOUNT INFORMATION;YOUR FAILURE TO KEEP YOUR PASSWORD OR ACCOUNT DETAILS SECURE AND CONFIDENTIAL;
UniTel Voice continuously makes changes to the Platform in order to provide the best possible experience for its users. You accept and agree that the form and nature of the Services which UniTel Voice provides may change without prior notice. Continued use of the Platform after any such changes shall constitute your consent to such changes.
This document is an extension of UniTel Voice’s Terms of Service and is a part of UniTel Voice’s overall Agreement.
UniTel Voice provides a text messaging service for customers to extend text messaging beyond the mobile phone. Users of the UniTel Voice Service can send texts from the UniTel Voice Platform via our Web, Desktop, and Tablet apps. Advanced users can use the UniTel Voice API with their UniTel Voice Account. By signing up for UniTel Voice you agree to adhere to UniTel Voice’s Terms of Service and Acceptable Use Policy.
Using the UniTel Voice Service for spam will result in your account being deactivated immediately. We take spam and unsolicited messaging very seriously. Text messaging (SMS and MMS) is a regulated medium. There are a number of governing bodies that help to protect the consumer from spam. UniTel Voice builds safeguards into our Service to protect consumers. As a User of the Platform You are also responsible for respecting the governing laws. As a user of UniTel Voice, You are agreeing to be a good citizen of the Platform.
Below are a number of groups, agencies, and nonprofit organizations that help to protect consumers from spam. They also provide general guidelines for using text messaging for anything beyond just a conversation between friends. There are a few philosophies that resonate between all of them.
In an effort to protect all users, UniTel Voice looks for keywords that denote a user’s intention to opt-out of receiving text messages. Those keywords include, but are not limited to: stop, stopall, block, end, unsubscribe, and quit. Understand that if a message is received from the customer by UniTel Voice and their response contains one of these values, you will not see the customer’s response. The customer will receive an informational text message from UniTel Voice, letting them know that your number has been blocked from texting. It will also give them a way to undo their action if it was unintentional.
Text messages sent to consumers, especially those programmatically sent; have to adhere to guidelines established in the Telephone Consumer Protection Act and the Controlling the Assault of Non-Solicited Pornography and Marketing Act.
Below are some links to an overview of the laws and then the specific laws themselves
As a user of UniTel Voice you can easily reach a large quantity of customers very quickly. Similar to the spam policies in place, UniTel Voice will throttle message volume on accounts deemed to be sending spam messages.
If you have any questions, please feel free to reach out to us at [email protected]