Toll Free Number Service
Untel Toll Free Service FAQs
Toll Free Number Selection
1. Do you offer toll free numbers in every area code (800, 888, 877, 866, 855, 844, & 833)?
Yes, we have toll free numbers available in every toll free prefix including 833, 844, 855, 866, 877, 888, and the classic 800.
2. Do you have access to all available toll free numbers via the National Toll Free Registry?
Yes, when you use our toll free number search tool during the sign-up process you’re searching the National Toll Free Registry in real-time. It’s not just a select batch of numbers it’s the entire database of available toll free numbers. If the vanity number you want isn’t available, our system will provide you with closely related alternatives that are available. And as always, if you need assistance our staff would be happy to help.
3. Are you an authorized FCC Toll Free RespOrg or are you a reseller?
Yes, which means we can get set you up with a new toll free number faster and cheaper than many other providers because there’s no middle man.
4. Can I search for available vanity numbers on your website using words and phrases?
Yes, you can search for vanity numbers using words, phrases, numbers, or some combination of words and numbers. You may also use an asterisk (*) as a wild card. If the exact number you want is not available our vanity search tool will present you with some closely related available options.
5. Will you help me find a good vanity number for my business?
Yes, we’re here to help. If you’d like we can help you come up with some great vanity number ideas and do a search to see what’s available. We’ll then email you what we find at no charge with no obligation to purchase. Also, we don’t hold numbers hostage or force you to purchase the number through us.
6. Can I transfer an existing toll free number to your service?
Yes, you can transfer your existing local or toll free numbers to Unitel. We’ll walk you through the process at signup. And there’s no additional charge or porting fee.
Toll Free Service Plans & Pricing
1. Do you offer free instant activation toll free numbers?
Yes, we have toll free numbers available in every toll free prefix that can be instantly activated at sign up. This means your business phone service is up and running right away.
2. How much do you charge for a custom toll free number?
A custom vanity number is a one-time fee of $15. Then you own the number and can use it on our service for as long as you’d like or port it to another toll free service provider at any time.
3. Do you have any porting fees, activation fees, or cancelation fees?
None. No porting fees. No activation or cancelation fees.
4. Do you have to sign a long-term contract or do you offer month-to-month toll free service?
All of our plans are month-to-month with no long-term contracts locking you in.
5. Can I upgrade or downgrade between toll free service plans at any time?
Yes, we provide you with the control you need to manage your phone system.
6. Do you offer a risk-free trial or money back guarantee?
We offer a risk-free trial for 30 days. If you’re not 100% happy after 30 days we’ll refund your money, no questions asked.
7. Do you rent toll free numbers or do I own my toll free number?
No, with Unitel you own your number — no strings attached. If you’d like to transfer your number to another provider you may do so at any time, at no charge. Some phone companies “rent” phone numbers to you or hold you, hostage, with porting fees. Not with us. Your number is your number.
8. Can I port my phone numbers to another provider at any time, at no charge?
Yes. If you’d like to transfer your number to another provider you may do so at any time, at no charge.
Features & Functionality
1. Can you provide me with a list of the features my toll free number service includes?
Yes, please visit our features page to find a list of all of our standard features that come free with every plan, as well as our list of add-on features you can add to your account at any time.
2. Do you offer a mobile app, desktop app, and physical desk phones?
Yes. Our mobile app comes free with every plan and it allows you to both make and receive calls using your data or wifi connection. We also offer softphones (VoIP browser or desktop apps), as well as IP-phones (physical desk phones) for an add-on charge of $9.99/month per user.
3. Can I send and receive faxes using my toll free number?
Yes, every phone number you have with Unitel also doubles a fax line. You can send or receive faxes no fax machine required – it’s all online and it’s as simple as email.
4. How easy is it to manage features and make changes to my toll free service?
Super easy. You can make changes to your account online, any time. No tech guy is required.
Getting Set Up
1. Is it easy to set up toll free number service?
Set up takes minutes, but we’re here to answer questions if you need help. We also offer a free concierge service where we’ll meet with you over the phone, help you set up your call routing to meet your business needs, and get you a free professional voice recording for your main greeting and voicemail. These consultations are free for all accounts, big or small.
2. What is the setup process like and how long does it take?
You sign up in three basic steps: pick your plan, choose your number, enter your account info. You then set up in three basic steps: create your main greeting, configure your call forwarding, and activate your voicemail. Both signup and setup usually just takes minutes, but we’re here to help you every step of the way.
3. Can I set things up myself?
Yes. Most of our customers do, but we’re here to help you if you need it at any time. We offer how-to videos, help guides, faqs, as well as real people you can call, email, or chat with online. Our customer support is free and based right here in the USA.
4. Do I need technical skills to set up a toll free number?
No tech guy required. No tech skills or experience. Our business phone system is designed for busy business owners and if you need help or would even like us to set things up for you, we’ll do fast and at no extra charge.
5. Is getting set up totally free or do you charge a setup fee?
There is no charge for setup. You can set things up yourself, call us for a quick question, or even schedule a free consultation where we’ll log in to your account with you and help you set things up over the phone. No charge. Support is always free.
Customer Service & Support
1. Do you offer free USA-based support?
Yes. Unitel’s customer support free and based right here in Naperville, IL.
2. Do you offer free 24/7 technical support?
Yes. Our live support hours for account related questions is available during business hours, however, if there is a technical issue or outage affecting your service, our engineers are available to assist you 24/7/365.
3. Can I call, email, and chat online with your customer support team?
Yes, you can contact a real person, who cares about solving your issue, via phone, email, or online chat. Also, our support reps will offer you their direct contact info for more personal help if you ever need it.
4. How fast does your support team respond?
Responsive customer support is a core value of ours. If you call or chat in you will get an instant response. If you email or submit a help ticket during the business day, we get back to you within an hour.
5. Do you use multiple Tier-1 carriers to ensure call quality and network redundancy?
Yes, Unitel uses multiple tier-one network providers to ensure industry-leading network reliability, redundancy, and call quality.
Competitor Comparison
1. What is Unitel?
Unitel is a toll free service provider and virtual phone system priced and designed for startups and small business owners who want to run their business from anywhere, on any device.
With Unitel, you get all the power of a traditional Fortune 500 company business phone system without the cost or complexity. And whether it’s pricing, features, call quality, ease-of-use, or customer support, we’re confident we have what you’re looking for over our competitors.
Every plan is month-to-month. You’re not ever locked into a long-term contract and we offer a money-back guarantee, so you can try Unitel risk-free for 30 days.
Our money-back guarantee is as straightforward as it sounds, if after 30 days you’re not 100% satisfied, we’ll refund your money no questions asked.
2. How is your business phone system different than other cloud PBX companies?
Our business phone system takes all the features and functionality of other leading cloud-based PBX phone systems and simplifies it. So, whether you’re a first-time entrepreneur, busy small business owner, or bootstrapped startup – Unitel is a professional cloud PBX you can easily set up and afford.
With Unitel, there’s no complicated equipment to maintain or software to download. Everything is managed online. Unitel works with any of your existing phones. You can even use our mobile app to turn your personal smartphone into your office phone when you’re on-the-go.
And unlike many of our competitors, our customer service is not outsourced to an overseas call center. Our customer support is 100% USA-based. It’s always free and there’s always a real person here to help.
3. What distinguishes our product/company?
Pricing – we’re very competitive, offering low-cost plans with high-quality service.
Features – we have every feature you need and every plan includes unlimited greetings, extensions, and voicemail. Other companies might start off selling you a plan for $10/month and by the time you add all the additional greetings, extensions, voicemail and other features you actually need your bill is closer to $100/month.
Support – Unlike many of our competitors, our customer service is not outsourced to an overseas call center. It’s 100% USA-based. It’s always free. And there’s always a real person here to help.
4. What additional value do you offer over competitors?
Save Money – Unitel is priced to grow with your business. The only difference between our plans is the minutes. So you can start small and move up in plans as your business grows.
Save Time – Unitel is designed to save you time. No tech guy or instruction manuals are required. One of the things we’ve heard over the years is that our competitor’s phone systems require a NASA engineer to set them up. So we decided to build a phone system from the ground up that makes sense to a person who has never set up a business phone system before.
5. Are there features you have that are not available from competitors?
Unitel has all features and functionality of other leading cloud-based phone systems the biggest difference is we’ve tried to reduce complexity and simply our virtual phone system so it’s easy to set up and use. Three important things we offer that most of our competitors don’t are:
Free Voice Talent Studio – Record greetings and voicemail yourself or have one of our human voice talents do it for you at no extra cost.
Free Concierge Setup – Set things up yourself in minutes, or if you’d like, we’ll do it for you over the phone at no cost.
You Own Your Number – When you buy phone numbers from Unitel, you own your numbers, no strings attached. Port them to another carrier anytime at no cost. Some of our competitors rent your number or charge you extra to port the number away to another provider – it’s a sneaky way of locking you in.
6. Can you provide me with customer testimonials and third-party online reviews?
We invite you to visit our happy customer page to see what real customers say about our services. As for third-party reviews, you can find those by simply googling “Unitel Reviews”.
