About Unitel
The Business Builder’s Virtual Phone System
Our Story
Over the past 20+ years, our team has helped tens of thousands of entrepreneurs, startups, and small businesses of every kind transform their call center and customer experience.
In 2011, after many years in the telecom industry serving businesses as UniTel, a division of Telecom Management Group, we realized modern small businesses and mobile startup teams needed something different than a traditional PBX. They needed a cloud-based solution that has all the features of a professional business phone system without the complexity, high-cost, or need for technical equipment.
We recognized that today’s entrepreneurs need to be able to run their business from anywhere, on any device.
We saw how companies like WordPress and Squarespace empowered new business owners and small startup teams to quickly and easily set up a professional business website with minimal time, money, and technical expertise. We asked ourselves: Why can’t we do that with business phone systems?
So we created Unitel.
With Unitel, anyone, on any budget, can set up a professional cloud-based business phone system that keeps them and their team connected. We made it easy for entrepreneurs and startups to find a great toll free number, set up a professional auto attendant, and manage their entire virtual PBX from their smartphone. And we offer all of that backed with free, live, USA-based customer support. The kind of unscalable, personal, one-on-one relationship-building support that AT&T and Xfinity are unwilling to offer.
What We Value
A lot of ‘About Us’ pages you’ve probably come across talk about a company’s core values. But for us, we’ve only ever had one: cherish customer feedback.
From day one, customer feedback has been our guiding light and our fuel for growth. If you sign up for Unitel, we’re going to reach out to you just to check-in and see how things are going. We want to learn about your business and your challenges. If there is anything we can do, we want to help.
Today, we’re on the third generation of our virtual phone system (version 3.5 to be specific) helping thousands of businesses, both large and small, stay connected and sound professional. And we owe it all to our amazing customers, who, with their feedback, help us shape our product, improve our service, and focus on what matters: building a phone company people love.
What sets us apart?
Customer Support
Every customer, large or small, has access to their own personal account manager to ensure they are up and running immediately. You can, of course, manage everything online yourself, however, our account managers are available to help you set up and customize your phone system to meet your business needs and provide you with hands-on, personalized assistance if you need it. Our customer support is 100% USA-based and always free. Call us and you'll talk to a person who cares about solving your problem. With Unitel you are never on your own.
Network Reliability
Our system is designed to function under the toughest mission-critical standards to ensure industry-leading network quality and reliability. Every aspect of our system is monitored by senior engineering staff 24x7x365. Our real-time diagnostics and on-site monitoring, alerts our network personnel of unfavorable conditions before issues arise, safeguarding system integrity, ensuring uptime and providing you with the security of knowing your phone system will keep you connected.
Straightforward Pricing
Our prices are public and published right on our site. Our customers can cancel at any time, no contracts locking you in or cancelation fees either. If you decide to cancel your account with us you may port your phone number(s) to another provider at no cost. You own your numbers, no strings attached. We also offer a 30-day risk-free money back guarantee. If you’re not satisfied within 30 days, we’ll refund your money, no questions asked.
