“Our goal at UniTel Voice has always been to be a phone company people love.”
Over the past 20+ years, our team has helped tens of thousands of entrepreneurs, startups, and small businesses of every kind transform their call center and customer experience.
In 2011, after many years in the telecom industry serving businesses as UniTel, a division of Telecom Management Group, we realized modern small businesses and mobile startup teams needed something different than a traditional PBX. They needed a cloud-based solution that has all the features of a professional business phone system without the complexity, high-cost, or need for technical equipment.
We recognized that today’s entrepreneurs need to be able to run their business from anywhere, on any device.
We saw how companies like WordPress and Squarespace empowered new business owners and small startup teams to quickly and easily set up a professional business website with minimal time, money, and technical expertise. We asked ourselves: Why can’t we do that with business phone systems?
So we created UniTel Voice.
With UniTel Voice, anyone, on any budget, can set up a professional cloud-based business phone system that keeps them and their team connected. We made it easy for entrepreneurs and startups to find a great toll free number, set up a professional auto attendant, and manage their entire virtual PBX from their smartphone. And we offer all of that backed with free, live, USA-based customer support. The kind of unscalable, personal, one-on-one relationship-building support that AT&T and Xfinity are unwilling to offer.
A lot of ‘About Us’ pages you’ve probably come across talk about a company’s core values. But for us, we’ve only ever had one: cherish customer feedback.
From day one, customer feedback has been our guiding light and our fuel for growth. If you sign up for UniTel Voice, we’re going to reach out to you just to check-in and see how things are going. We want to learn about your business and your challenges. If there is anything we can do, we want to help.
Today, we’re on the third generation of our virtual phone system (version 3.5 to be specific) helping thousands of business, both large and small, stay connected and sound professional. And we owe it all to our amazing customers, who, with their feedback, help us shape our product, improve our service, and focus on what matters: building a phone company people love.