On-Hold Music
Upload your own on-hold music or select from our library options.
On-hold music keeps your callers engaged while they are being forwarded or transferred to an extension. You can upload custom messages to advertise your business’s services or provide other info.
On-Hold Music
Upload your own on-hold music or select from our library options.
On-hold music keeps your callers engaged while they are being forwarded or transferred to an extension. You can upload custom messages to advertise your business’s services or provide other info.
What is On-Hold Music?
On-Hold Music is the pleasant tune your callers hear while they wait. With Unitel, you’re not just putting them On-Hold, you’re ensuring their wait is enjoyable and feels shorter!
- Engaging Tunes: Keeps your callers entertained.
- Professional Touch: Elevates the call experience.
- Minimize Hang-ups: A pleasant wait can deter impatient hang-ups.
What is On-Hold Music?
On-Hold Music is the pleasant tune your callers hear while they wait. With Unitel, you’re not just putting them On-Hold, you’re ensuring their wait is enjoyable and feels shorter!
- Engaging Tunes: Keeps your callers entertained.
- Professional Touch: Elevates the call experience.
- Minimize Hang-ups: A pleasant wait can deter impatient hang-ups.
Why does your business need On-Hold Music?
On-Hold Music isn’t just a tune. It’s an experience, a way to engage, inform, and show you care about your callers.
- Elevate Calls: Make waits pleasant and purposeful.
- Customization Galore: Reflect your brand and promotions.
- Enhanced Professionalism: A small touch with a big impact.
Why does your business need On-Hold Music?
On-Hold Music isn’t just a tune. It’s an experience, a way to engage, inform, and show you care about your callers.
- Elevate Calls: Make waits pleasant and purposeful.
- Customization Galore: Reflect your brand and promotions.
- Enhanced Professionalism: A small touch with a big impact.
How do you get On-Hold Music?
Unitel lets you upload your choice of music or select from our curated list to best match your brand’s vibe.
- Brand Alignment: Music that mirrors your business essence.
- Diverse Library: Ranging from classical to upbeat jingles.
- Simple Upload: Effortlessly add your chosen track.
How do you get On-Hold Music?
Unitel lets you upload your choice of music or select from our curated list to best match your brand’s vibe.
- Brand Alignment: Music that mirrors your business essence.
- Diverse Library: Ranging from classical to upbeat jingles.
- Simple Upload: Effortlessly add your chosen track.
Related Features
Related Features
Phone Numbers
Call Handling
Working Remote
On-Hold Music
Everything You Need to Know
1. Is there an option to provide informational messages along with the music?
Yes, indeed! You can intersperse your on-hold music with informative messages about your business, promotions, or other announcements by uploading custom recordings.
- Inform & Engage: Share tidbits about your offerings.
- Promotional Push: Highlight ongoing sales or offers.
- Dynamic Mixing: Alternate between music and messages.
2. How does On-Hold Music impact caller experience?
On-Hold Music can significantly uplift the caller experience, making waits feel shorter and less tedious.
- Positive Mood: Music can soothe and entertain.
- Shows Care: Demonstrates you value the caller’s time.
- Reduces Frustration: A busy tone can be off-putting; music isn’t.
3. Are there any licensing concerns with using certain music?
Unitel provides a selection of royalty-free tracks. If you choose to upload custom music, ensure you have the necessary permissions to avoid licensing issues.
- Royalty-Free Options: Safe to use without added costs.
- Stay Compliant: Ensure custom tracks are license-approved.
- Clear Guidance: Unitel helps navigate the licensing landscape.
4. Can I change the On-Hold Music based on seasons or events?
Definitely! Seasonal tunes or event-specific jingles can be uploaded to keep things fresh and relatable to the current time.
- Stay Relevant: Match the season, holiday, or event.
- Easy Swaps: Switch out music whenever you like.
- Engage Creatively: Keep your callers curious and delighted.
5. How often should I change my On-Hold Music or messages?
It’s up to you! Depending on your business and promotions, you might switch monthly, seasonally, or stick with a timeless tune.
- Stay Updated: Reflect current promotions or news.
- Audience Awareness: Consider the frequency of repeat callers.
- Refresh & Renew: Change can re-engage regular callers.
6. Does the quality of the music affect call clarity?
No worries there! Unitel ensures that your On-Hold Music is top-notch quality, and transitioning back to the call maintains the same clarity.
- High-Quality Playback: Crisp and clear music.
- Seamless Transition: Jump back into the call without hitches.
- Consistent Experience: Quality, from start to finish.
7. What file formats can I upload for my custom On-Hold Music?
Unitel supports common audio formats. You can easily upload your chosen track, whether it’s MP3, WAV, or others.
- Broad Compatibility: Works with popular audio formats.
- Effortless Upload: Quick and user-friendly interface.
- Optimized Playback: Unitel ensures the best sound quality.
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