1. What is business call recording and how does it work with UniTel Voice?
Business call recording allows you to record inbound calls on any phone line and record outbound calls using the UniTel Voice mobile app. With the our virtual office phone system, you can enable call recording at the extension level. This allows you to customize call recording to meet your business needs. You can set it up to record calls companywide or enable call recording only for specific individual phone lines, departments, or employees.
Quick and easy call recording with UniTel Voice means you can:
- Save important business calls
- Review customer call details for key points
- Forward recording to coworkers to handle
2. How does UniTel Voice store recorded calls?
Recorded calls are stored in your account for 60 days. If you wish to keep the call recordings longer, you may download them to your computer.
3. Do you have to pay more for call recording?
Yes, you can enable call recording for just $5/month.
4. Does call recording work across all my phone lines and devices?
Yes, you can enable inbound call recording for any phone number you forward to and you may enable outbound call recording via our smartphone app.
5. Can you send the call recordings to colleagues and associates?
Yes. Just download the audio file and attach it to an email.
6. Can you enable call recording across my company?
Yes. You can enable call recording companywide or just for specific extensions, lines, and numbers. It’s up to you how you want to customize it.
7. Do I need any special equipment or hardware to record calls?
No, UniTel Voice is a virtual phone system there’s no equipment, hardware, or software need. It works with your existing phones (home, office, cell, smartphone, VoIP phone, softphone, landline or mobile app) – and that goes for call recording as well.
8. Does UniTel Voice allow you to record conference calls?
Yes, if you have call recording enabled, you can also record your conference calls. You can control conference call recording at the conference room level, so only the conference lines you want are recorded.
9. Why is call recording used in call centers?
As you’ve probably noticed, call center call recording is used in every industry. Anyone that’s called a big business’s toll free number has undoubtedly heard their phone system’s greeting that sounds something like this, “This call may be monitored or recorded for training and quality assurance purposes.”
That disclaimer says it all: training and quality assurance purposes. By recording calls, managers at call centers can listen to and evaluate calls to analyze performance, determine best practices, and identify any regulatory compliance issues. For these companies, call recording is an essential tool for improving customer service.
10. Why is call recording useful for small business owners and startups?
Need to remember a specific talking point made during a phone call with an important customer? Call Recording provides you with a record of that conversation so you can go back and listen to it. For business small business owners and entrepreneurs, there’s no need to take tedious notes for every call when you can just go back and review calls to get important info and key points from your conversation with customers. Recoding your calls allows you to ask detailed questions and discuss complex issues because you know you can simply review the conversation later for clarity.
In some business situations, it’s important to have a concrete record of what has been said and agreed to by all parties. By recording your phone conversation you remove the liability of people forgetting what was said or changing the terms of an agreement down the road.
Storing audio files of your most important phone calls can be a valuable asset, and something you’ll be glad you have if you ever need to access them.
Monitoring customer service calls can be important for small businesses too. By recording customer service calls you can figure out ways to improve your customer support and better solve customer service issues or disputes. Business call recording gives you real-world examples of what works and what doesn’t.
11. What about the legalities of using call recording?
Business owners must comply with all relevant regulations, industry standards, and laws related to call recording. This requires you to do some thorough background research about which laws apply to your particular businesses.
State and local governments have the right to regulate call recording. Perhaps one of the most significant considerations in conducting this search is figuring out the required number of consenting parties in a recorded call. This means how many participants in a call, by law, need to be aware that a recording is in progress.
In any case, for every state (and country) your business operates in, it is necessary that you check to see if you’re in compliance with all appropriate laws. Unfortunately, we can’t give you legal advice or guarantee information we provide is accurate or up-to-date on the subject of call recording legalities.