Logo

Auto Attendant

Get an auto attendant that professionally greets calls and routes them to the proper extension.

Improve your customer experience by setting up an auto attendant that greets callers with a custom menu of extension options based on your hours of operation — route calls to available employees, departments, or custom voicemail messages.

Get an auto attendant for your small business

Auto Attendant

Get an auto attendant for your small business

Get an auto attendant that professionally greets calls and routes them to the proper extension.

Improve your customer experience by setting up an auto attendant that greets callers with a custom menu of extension options based on your hours of operation — route calls to available employees, departments, or custom voicemail messages.

What is an Auto Attendant?

An auto attendant as your friendly, 24/7 virtual receptionist. When someone calls your business, instead of just ringing endlessly, they’re greeted with a warm custom message. Something like:

“Thank you for calling ABC Company. Press 1 for sales, 2 for support, or dial your party’s extension anytime.”

Neat, right? It provides your callers with a clear menu of options and swiftly connects them to the right employee or department. Whether they want to chat with you, a team member, or a specific department, the Auto Attendant smoothly handles the intro. It’s like having a professional receptionist without paying someone to sit at a desk!

What is an Auto Attendant?

An auto attendant as your friendly, 24/7 virtual receptionist. When someone calls your business, instead of just ringing endlessly, they’re greeted with a warm custom message. Something like:

“Thank you for calling ABC Company. Press 1 for sales, 2 for support, or dial your party’s extension anytime.”

Neat, right? It provides your callers with a clear menu of options and swiftly connects them to the right employee or department. Whether they want to chat with you, a team member, or a specific department, the Auto Attendant smoothly handles the intro. It’s like having a professional receptionist without paying someone to sit at a desk!

Why should you get an Auto Attendant?

Juggling calls and ensuring they reach the right person or department can be a task. An Auto Attendant isn’t just about having a robotic voice answering your calls. It’s about presenting a polished, professional front, making call handling efficient, and letting you focus on what you do best – growing your business.

Benefits of getting an Auto Attendant:

  • First Impressions Matter: Present a professional image from the get-go with custom greetings.
  • Efficiency: No more missed calls or routing errors. Ensure callers get to the right person or department swiftly.
  • Always On: Whether it’s during business hours, lunch breaks, or after-hours, your virtual receptionist is always there.
  • Flexibility: Works seamlessly whether you’re in the office, at home, or on the go.
  • Cost-Efficient: Skip the costs of hiring a full-time receptionist while maintaining that top-notch caller experience.

Why should you get an Auto Attendant?

Juggling calls and ensuring they reach the right person or department can be a task. An Auto Attendant isn’t just about having a robotic voice answering your calls. It’s about presenting a polished, professional front, making call handling efficient, and letting you focus on what you do best – growing your business.

Benefits of getting an Auto Attendant:

  • First Impressions Matter: Present a professional image from the get-go with custom greetings.
  • Efficiency: No more missed calls or routing errors. Ensure callers get to the right person or department swiftly.
  • Always On: Whether it’s during business hours, lunch breaks, or after-hours, your virtual receptionist is always there.
  • Flexibility: Works seamlessly whether you’re in the office, at home, or on the go.
  • Cost-Efficient: Skip the costs of hiring a full-time receptionist while maintaining that top-notch caller experience.

How do you get an Auto Attendant?

Getting your very own auto attendant is a breeze with Unitel.

Let’s walk you through the steps:

  1. Sign Up for Unitel: Every Unitel plan comes with the Auto Attendant feature baked in. So, the moment you sign up, you’re ready to roll.
  2. Log In and Customize: Once your account is active, dive right in! Set up your custom greeting and decide how you want calls to be routed. Want to sound like a pro? You can record the greeting yourself or let our free voice talent studio give it that polished touch.
  3. Time-Based Routing: We understand businesses aren’t one-size-fits-all. Maybe you want different greetings for business hours and after hours. Or maybe you have a special holiday message. Set up time-of-day routing and ensure your callers always hear the right message.
  4. Flexible Call Paths: Depending on the time or day, you might want calls to go to different team members. Easily set up schedules so your calls go exactly where they should, whether to a single person, a department, or a group.

How do you get an Auto Attendant?

Getting your very own auto attendant is a breeze with Unitel. 

Let’s walk you through the steps:

  1. Sign Up for Unitel: Every Unitel plan comes with the Auto Attendant feature baked in. So, the moment you sign up, you’re ready to roll.
  2. Log In and Customize: Once your account is active, dive right in! Set up your custom greeting and decide how you want calls to be routed. Want to sound like a pro? You can record the greeting yourself or let our free voice talent studio give it that polished touch.
  3. Time-Based Routing: We understand businesses aren’t one-size-fits-all. Maybe you want different greetings for business hours and after hours. Or maybe you have a special holiday message. Set up time-of-day routing and ensure your callers always hear the right message.
  4. Flexible Call Paths: Depending on the time or day, you might want calls to go to different team members. Easily set up schedules so your calls go exactly where they should, whether to a single person, a department, or a group.

Related Features

Phone Numbers

Setting Up an Auto Attendant

What You Need to Know

1. How do I set up an Auto Attendant with Unitel?

Setting up your Auto Attendant with Unitel is straightforward. Once you sign up for any of our plans, you gain instant access to your dashboard, where you can customize and activate the Auto Attendant

  • Sign up for any Unitel plan.
  • Access the dashboard for customization. events.
  • Activate your Auto Attendant.

2. Is there special hardware or software I need to install for Unitel's Auto Attendant?

There’s no hardware to maintain or software update. Unitel’s Auto Attendant is entirely cloud-based, ensuring a hassle-free experience.

  • 100% cloud-based.
  • No expensive equipment.
  • No complicated software.

3. How much does Unitel's Auto Attendant cost?

The Auto Attendant feature is included with every Unitel plan. Our plans start at just $9.99 per month.

  • Included with every Unitel plan.
  • As low as $9.99 per month.
  • Free voice talent available.

4. Can I customize my greetings?

Absolutely! You can tailor your greetings to sound personal or strictly professional. Our free voice talent studio is available for a more polished sound.

  • Fully customizable greetings.
  • Choose tone: personal or professional.
  • Free voice talent studio available.

5. Does Unitel provide assistance in getting set up?

Yes, we’ve got your back. Our support team is ready to provide you with step-by-step guidance to ensure your Auto Attendant is set up to give your customers the best possible caller experience.

  • Full setup assistance provided.
  • Free one-on-one consultation. 
  • Friendly support is always available.

6. How can I change the routing settings?

You can easily make adjustments through your dashboard. Whether you want to redirect your call forwarding or change your greeting, it’s a breeze with our intuitive interface.

  • Accessible via the dashboard.
  • Adjust call forwarding easily.
  • Intuitive user interface.

7. Can I set up different greetings for business hours and after-hours?

Yes, you can! With Unitel, you can set different greetings to ensure you deliver the right message at the right time.

  • After-hours greeting feature available.
  • Customize your greetings.
  • Customize call routing schedule.

8. What if my business operates in different time zones?

No worries! Our system allows you to set your time zones so you can intelligently route calls based on your time zone, ensuring they always get the appropriate greeting.

  • Caller-based time zone routing.
  • Appropriate greetings delivered.
  • Ensure callers always reach you.

9. How does the Auto Attendant handle multiple simultaneous callers?

Our system is designed to handle multiple callers smoothly, ensuring everyone gets attended to without any hitches.

  • Unlimited call handling.
  • Forward calls to ring groups.
  • No busy signals ever.

10. Can I get a local or toll free number?

Definitely! With Unitel, you can choose a local or toll free number or use both. You can also get a vanity phone number if you’d like.

  • Local numbers available.
  • Toll free numbers vailable.
  • Vanity numbers available.

11. How can I track and analyze the calls?

Our dashboard provides comprehensive analytics, letting you gain insights into your call patterns to optimize accordingly.

  • Call log analytics in dashboard.
  • Understand call patterns.
  • Optimize setup based on insights.

12. Are there any limits to the number of extensions or departments I can set up?

Nope! Whether you’re a solo entrepreneur or managing multiple teams, our system can be customized to fit your needs.

  • No limits on extensions.
  • Customizable to fit any business.
  • Manage solo or multiple teams.

13. What happens if I miss a call?

Missed a call? Not a problem. Every missed call is logged, and callers can leave a voicemail, and you’ll get notifications on your mobile app and in your email inbox. 

Also, if you cannot take a call, your auto attendant can route the calls to another team member’s extension or a group of employees inside a department extension.

  • Route calls to multiple extensions. 
  • Missed calls logged in dashboard.
  • Callers can leave voicemails.

14. Can callers leave voicemails if they don't reach the intended extension?

Absolutely! Callers can leave voicemails, ensuring you’re always in the loop, even when you’re away.

  • Voicemail feature available.
  • Stay updated even when away.
  • High-quality audio storage.

15. How quickly can I get my Auto Attendant up and running after signing up?

With our quick and hassle-free setup process, you can expect to start receiving calls within minutes of activating your Auto Attendant.

  • Most setups done within minutes.
  • Quick and hassle-free process.
  • Start receiving calls almost instantly.

16. Can I use my existing business number?

Certainly! You can port your current number over, so you don’t need to change your established digits. With Unitel, you own your number. If you ever cancel service with us, you can take your number with you to another provider.

  • Port your current number easily.
  • No need to change your digits.
  • Seamless transition to Unitel.

17. What kind of support can I expect if I have issues with my Auto Attendant?

Our dedicated support team is always on standby to help, whether you need assistance with setup or face technical issues. You can chat with us live or speak with a team member over the phone. Personal customer support is our promise.

  • Dedicated support team.
  • Quick response time.
  • Personal one-on-one assistance.

18. Can I upgrade or downgrade my plan at any time?

Your business is evolving, and we understand that. Our flexible plans allow you to scale according to your changing needs. Upgrade or downgrade anytime.

  • Flexible plans available.
  • Scale according to business needs.
  • Hassle-free switching.

19. How does Unitel's Auto Attendant differ from others in the market?

Unitel’s Auto Attendant stands out as it’s tailored for business builders like you. Our rich virtual PBX features, easy setup, and continuous improvements ensure you a phone system that meets your needs.

  • Tailored for business builders.
  • Feature-rich with easy setup.
  • Dedicated human support.

Built for Business Builders. Backed by Outrageous Support.

Spend time building your business, not setting up your phone system. You don’t need tech skills or an IT department. If you hit a snag, we’ll take care of it.