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Get a Virtual PBX

Greets callers and routes them to the proper extensions, phones, or voicemail.

Unitel is a Virtual PBX (or a Cloud PBX), which is a virtual phone system that greets callers and routes them to the proper extensions, phones, or voicemail. Unlike traditional PBX phone systems that require a closet full of telecom equipment, a Virtual PBX, like Unitel, is managed entirely online.

Get a Virtual PBX for your small business

Get a Virtual PBX

Get a Virtual PBX for your small business

Greets callers and routes them to the proper extensions, phones, or voicemail.

Unitel is a Virtual PBX (or a Cloud PBX), which is a virtual phone system that greets callers and routes them to the proper extensions, phones, or voicemail. Unlike traditional PBX phone systems that require a closet full of telecom equipment, a Virtual PBX, like Unitel, is managed entirely online.

What is a Virtual PBX?

First, let’s define some stuff. Trust us, we know nothing is more boring than telecom jargon. So we’ll try to do this in as plain speak as possible.

  • PBX Definition: PBX stands for Private Branch Exchange. A Private Branch Exchange is a business phone system that allows you to use one main phone line with multiple extensions. 
  • Virtual Defenition: Virtual means cloud-based. Cloud-based means software hosted over the internet. 
  • Traditional PBX Defenition: Traditional PBX systems were physically hosted in server rooms at the business using the PBX. These were called on-premise systems (i.e., IT infrastructure hardware and software applications that are hosted on-site).
  • Virtual PBX Definition: A Virtual PBX is a PBX hosted and managed over the Internet. No hardware or software required. It’s the modern answer to all those hefty, traditional PBX phone systems. You can forward calls to any device so your team can work from anywhere — coffee shop, home office, or even the beach.

What is a Virtual PBX?

First, let’s define some stuff. Trust us, we know nothing is more boring than telecom jargon. So we’ll try to do this in as plain speak as possible.

  • PBX Definition: PBX stands for Private Branch Exchange. A Private Branch Exchange is a business phone system that allows you to use one main phone line with multiple extensions. 
  • Virtual Defenition: Virtual means cloud-based. Cloud-based means software hosted over the internet. 
  • Traditional PBX Defenition: Traditional PBX systems were physically hosted in server rooms at the business using the PBX. These were called on-premise systems (i.e., IT infrastructure hardware and software applications that are hosted on-site).
  • Virtual PBX Definition: A Virtual PBX is a PBX hosted and managed over the Internet. No hardware or software required. It’s the modern answer to all those hefty, traditional PBX phone systems. You can forward calls to any device so your team can work from anywhere — coffee shop, home office, or even the beach.

Why do you need a Virtual PBX?

In the hustle and bustle of building a business, you need tools that are as agile, dynamic, and resilient as you are. A Virtual PBX is more than just a phone system. It’s a bridge that connects you to opportunities, partnerships, and growth.

  • Flexibility on the Go: Whether at a café brainstorming or attending a trade fair overseas, you can manage calls from any device, anywhere. Your office? It’s wherever you are.
  • Cost Efficiency: Forget about the financial drain of traditional phone setups. Virtual PBX is budget-friendly, especially for startups and SMEs watching their bottom line.
  • Easy Set-Up & Management: No tech wizardry needed! Setting up is a breeze. Changing your system can be done in just a few clicks.
  • Professional Touch: With features like voicemail-to-email and an auto-attendant, you’ll give off that big-business vibe, even if you’re just starting out.
  • Scalability: As your business grows, so does your phone system. Easily add lines or features without the need for bulky hardware or tedious installations.

Why do you need a Virtual PBX?

In the hustle and bustle of building a business, you need tools that are as agile, dynamic, and resilient as you are. A Virtual PBX is more than just a phone system. It’s a bridge that connects you to opportunities, partnerships, and growth.

  • Flexibility on the Go: Whether at a café brainstorming or attending a trade fair overseas, you can manage calls from any device, anywhere. Your office? It’s wherever you are.
  • Cost Efficiency: Forget about the financial drain of traditional phone setups. Virtual PBX is budget-friendly, especially for startups and SMEs watching their bottom line.
  • Easy Set-Up & Management: No tech wizardry needed! Setting up is a breeze. Changing your system can be done in just a few clicks.
  • Professional Touch: With features like voicemail-to-email and an auto-attendant, you’ll give off that big-business vibe, even if you’re just starting out.
  • Scalability: As your business grows, so does your phone system. Easily add lines or features without the need for bulky hardware or tedious installations.

How do you get a Virtual PBX?

Getting your hands on a Virtual PBX with Unitel is a walk in the park! It all boils down to three easy-to-follow steps because business builders like you should spend more time building your dream and less time fiddling with tech setups.

  • Pick Your Plan: Whether you’re a budding entrepreneur or a rapidly growing startup, we have a plan tailored to your needs. And guess what? They start at just $12.99 per month!
  • Choose Your Number: Whether after a local vibe or going national, pick a number that aligns perfectly with your brand’s identity.
  • Create Your Account: No endless forms or hoops. A few clicks and you’re ready to roll, immersed in a phone system crafted just for the business builder in you.

How do you get a Virtual PBX?

Getting your hands on a Virtual PBX with Unitel is a walk in the park! It all boils down to three easy-to-follow steps because business builders like you should spend more time building your dream and less time fiddling with tech setups.

  • Pick Your Plan: Whether you’re a budding entrepreneur or a rapidly growing startup, we have a plan tailored to your needs. And guess what? They start at just $12.99 per month!
  • Choose Your Number: Whether after a local vibe or going national, pick a number that aligns perfectly with your brand’s identity.
  • Create Your Account: No endless forms or hoops. A few clicks and you’re ready to roll, immersed in a phone system crafted just for the business builder in you.

Related Features

Phone Numbers

Virtual PBX

Everything You Need To Know About Business Phone Numbers

1. What is a Virtual PBX, and why should I care?

A Virtual PBX is your traditional business phone system hosted online. It’s in the cloud, so there is no clunky equipment or software, and it routes calls to different lines through an auto attendant. It’s more straightforward, more user-friendly, and affordable!

  • Cloud-Based: No equipment or software needed.
  • User-Friendly: Easy to use and manage.
  • Affordable: Cost-effective compared to traditional systems.

2. Is a Virtual PBX expensive?

Not at all! Unitel offers a feature-rich Virtual PBX for as low as $12.99/month. It’s a real bargain!

3. Is it a headache to set up a Virtual PBX?

Nope! Our system is as easy as email, and our support team is here to help if needed. Plus, we offer a free concierge service to set things up for you!

  • Easy Setup: Intuitive design and helpful guides.
  • Free Support: Real human support is available.
  • Concierge Service: Free do-it-for-you service available.

4. Can I forward calls from my Virtual PBX to cell phones?

Absolutely! You can transfer calls to cell phones, home phones, and office phones, all manageable online or via our app anytime.

  • Flexible Call Forwarding: To any type of phone.
  • Manage Anywhere: Online or via app.
  • 24/7 Accessibility: Manage anytime, anywhere.

5. What makes Unitel's Virtual PBX stand out from the rest?

Our Virtual PBX is tailored for small businesses and startups. It’s affordable, easy-to-setup, and we offer top-notch customer support, no setup fees, no contracts, and a risk-free 30-day money-back guarantee!

  • Tailor-Made: Designed for small businesses and startups.
  • Risk-Free: 30-day money-back guarantee.
  • Exceptional Support: Outstanding customer service available.

6. Does Unitel’s Virtual PBX require a lot of maintenance?

Not at all! It’s cloud-based, so there’s zero equipment to worry about or software to update. Just smooth and hassle-free!

  • No Maintenance: Cloud-based and hassle-free.
  • No Updates Required: Always access the latest features.
  • Stress-Free: Zero equipment worries.

7. What if I’m not a technical person? Can I still manage a Virtual PBX?

Absolutely! Our product has built-in FAQs, and how-to videos, and our real-human customer support is just a chat or call away!

  • User-Friendly: Built-in FAQs and how-to videos.
  • Real-Human Support: Available for assistance.
  • Manageable: Even if you’re not tech-savvy.

8. Can I set it up to send calls straight to voicemail when we’re closed?

Yes, you can! Manage how calls are handled when your business is closed, sending them directly to an unavailable greeting or anywhere you prefer.

  • Customizable: Set unavailable greetings easily
  • Versatile: Send calls wherever you prefer
  • Online Management: Make instant changes online

9. How does Unitel handle spam or unwanted calls?

No one likes spam, and neither do we. Unitel’s Virtual PBX comes equipped with advanced filtering, ensuring those pesky unwanted calls don’t disrupt your day.

  • Advanced Filters: Block specific numbers or range of numbers.
  • Whitelist/Blacklist: Define who can and cannot reach you.
  • Real-time Monitoring: Stay updated on incoming call patterns.

10. What other features do I get with Unitel’s Virtual PBX?

With our Virtual PBX, you get excellent features like auto attendant, call forwarding, and a variety of number options to make your business shine!

  • Variety of Features: Auto attendant, call forwarding, and more
  • Number Options: Toll-Free, 1-800, and vanity numbers available
  • Professional Edge: Give your business a professional look

11. Why is a Virtual PBX beneficial for small businesses and startups?

Undoubtedly, virtual PBX systems are game-changers for small businesses and startups. They offer flexibility, professionalism, and cost-saving advantages, ensuring budding ventures can stay connected without breaking the bank.

  • Flexibility: Operate from anywhere, anytime.
  • Cost-Effective: Say goodbye to hefty traditional phone system costs.
  • Professionalism: Enhance your business image with advanced call-handling features.

12. How is Unitel’s Virtual PBX different from traditional PBX systems?

Unitel’s Virtual PBX brings the future to your fingertips. Unlike clunky old-school systems, our modern solution is cloud-based, feature-rich, and designed with the business builder in mind.

  • Cloud-Based: No physical infrastructure means easy setup and management.
  • Feature-Rich: Everything a growing business needs, from voicemail to advanced call routing.
  • Business Builder-Friendly: Tailored to the unique needs of entrepreneurs and startups.

13. Do I need any special equipment or hardware to use Unitel's Virtual PBX?

Nope! Unitel’s Virtual PBX operates in the cloud. All you need is an internet-connected device, and you’re ready to roll.

  • Device Agnostic: Works with smartphones, tablets, and computers.
  • No Hardware Investment: Save on unnecessary equipment costs.
  • Simple Setup: Get started without any technical hitches.

14. Can I use my existing phone number with Unitel's system?

Absolutely! With Unitel, you can port in your existing number, ensuring a seamless transition for your customers and business contacts.

  • Smooth Transition: Keep your established brand identity.
  • No Extra Cost: Porting in your number is typically free.
  • Customer-Friendly: No need to update contacts with a new number.

15. How quickly can I get my Virtual PBX up and running with Unitel?

In a jiffy! With three straightforward steps, your Virtual PBX will be active and ready to handle calls.

  • Fast Setup: Pick your plan, choose your number, and create your account.
  • Immediate Activation: No waiting periods or lengthy installations.
  • Business Ready: Start receiving calls as soon as you’re set up.

16. What kind of customer support does Unitel offer for its Virtual PBX users?

Our team is here for you! Unitel offers robust customer support, ensuring all your queries and concerns are addressed promptly.

  • Responsive Team: Quick to handle any issues or questions.
  • Multiple Channels: Reach out via chat, email, or phone.
  • Knowledge Base: Access a library of helpful articles and tutorials.

17. Can I customize the on-hold music or messages for my callers?

Absolutely! With Unitel’s Virtual PBX, you can personalize the on-hold experience for your callers, whether with calming tunes or informative messages.

  • Music Library: Choose from a range of tracks or upload your own.
  • Custom Messages: Share promotions, info, or fun facts while customers wait.
  • Easy Editing: Swap out content whenever you desire.

18. Can I scale my Virtual PBX as my business grows?

Certainly! Unitel’s Virtual PBX is built for growth. As your business expands, you can effortlessly scale your phone system to match your needs.

  • Flexible Plans: Upgrade or adjust as per your requirements.
  • Add-On Features: Integrate more tools as you grow.
  • No Downtime: Scaling up is smooth and disruption-free.

19. Do I need technical knowledge to set up or use the Virtual PBX?

Not at all! Unitel’s system is designed for business builders, not tech wizards. With an intuitive interface and easy-to-follow instructions, you’ll be set in no time.

  • User-Friendly: Intuitive design for hassle-free usage.
  • Guided Setup: Step-by-step assistance for initial setup.
  • Support Always Available: Our team is here to help if you get stuck.

20. How does the call quality compare to traditional phone lines?

Unitel’s Virtual PBX delivers crystal-clear call quality, often surpassing traditional phone lines, thanks to modern VoIP technology and robust infrastructure.

  • High Definition: Enjoy HD voice clarity.
  • Stable Connections: Reliable service with minimal disruptions.
  • Global Reach: Consistent quality, even for international calls.

21. Is there a contract, or can I cancel anytime?

With Unitel, you’re in control. We don’t believe in tying you down. You can choose your commitment level and be free to cancel whenever you see fit.

  • No Lengthy Contracts: Flexibility is our mantra.
  • Hassle-Free Cancellation: No hidden fees or complicated processes.
  • Transparent Billing: Clear, upfront pricing so you know what you’re paying for.

22. How does Unitel handle voicemail and call recording?

Unitel’s Virtual PBX offers an intuitive voicemail system, and if you opt for call recording, you can easily capture and review your calls for training or compliance.

  • Customizable Voicemail: Personalize greetings and manage settings.
  • On-Demand Recording: Choose when to record, with easy playback options.
  • Secure Storage: Recorded calls are stored securely for easy access.

23. What happens if I experience any issues or outages?

We’ve got your back! Our robust infrastructure ensures minimal disruptions, but should you face any issues, our dedicated support team will be on hand to help.

  • 24/7 Monitoring: Proactive problem detection and resolution.
  • Quick Response: Our team is on standby for immediate assistance.
  • Resource Library: Access guides and FAQs to troubleshoot common concerns.

24. Can I forward calls to multiple numbers or devices?

Yes, you can! Unitel’s Virtual PBX offers flexible call forwarding, ensuring you never miss an important call, no matter where you are.

  • Simultaneous Ringing: Have multiple devices ring at once.
  • Sequential Forwarding: Set a specific order for devices to ring.
  • Custom Rules: Personalize based on time, caller, and more.

25. How does Unitel’s pricing compare to other Virtual PBX providers?

Unitel offers competitive pricing tailored for business builders. While prices may vary in the market, our feature-rich system provides tremendous value, starting at just $12.99 per month.

  • Budget-Friendly Plans: Catering to businesses of all sizes.
  • No Hidden Fees: Transparent billing, no unpleasant surprises.
  • Quality Service: Premium features at an affordable price.

26. Can I set up automated call attendants or IVRs?

Yes, you can! Unitel’s Virtual PBX lets you set up interactive voice response (IVR) systems or auto attendants, guiding your callers efficiently.

  • Custom Menus: Direct callers based on their needs.
  • Professional Greetings: Enhance your brand image.
  • Time-Savers: Reduce wait times and increase customer satisfaction.

27. Is there a mobile app? Can I manage my Virtual PBX on the go?

You bet! Unitel offers a sleek mobile app, ensuring you can manage your Virtual PBX wherever you roam.

  • Full Control: Access all features from your mobile device.
  • Instant Notifications: Stay updated on calls, voicemails, and more.
  • Cross-Platform: Available for both Android and iOS.

28. Do you offer a free trial or demo for the Virtual PBX?

We certainly do! We believe in our product and want you to experience its potential firsthand. Dive in with a risk-free trial and see the magic for yourself.

  • No Commitment: Test the waters without any strings attached.
  • Full Access: Explore all features during the trial period.
  • Easy Onboarding: Simple setup to get you started.

Built for Business Builders. Backed by Outrageous Support.

Spend time building your business, not setting up your phone system. You don’t need tech skills or an IT department. If you hit a snag, we’ll take care of it.