Softphones

1. What is a softphone?

A softphone is a desktop app you download that lets you use your computer to make and receive phone calls. It’s easy to set up and includes all the features of a traditional office phone. As long as you have a strong internet connection, you’re good to go.

 

2. Do I have to use a softphone?

No, you can always use the free UniTel Voice mobile app to make and receive calls using your smartphone, or you may simply forward your calls to any of your existing phone lines (cell phone, landline, or other telephone numbers).

 

3. What types of softphones can I use with UniTel Voice?

We work with most of the popular softphones on the market and will do our best to accommodate your needs if you have a particular brand you’d like to use. 

If you’re not sure where to start, we recommend using the Bria softphone from CounterPath. Our support team would be happy to walk you through the options and help you get set up.

 

4. Why does UniTel Voice recommend using the Bria softphone?

Because we use Bria softphones ourselves and we love them. 

Here’s the deal:

We’re the best at building business phone systems for entrepreneurs and supporting them with world-class support. 

We built our system so it works with the best IP-phone providers and the best softphone providers. 

Bria makes the best softphones in the industry. 

 

5. What are the different Bria softphone options (plans, pricing, features, benefits, etc.)?

The Bria softphone from CounterPath offers a range of plans for individuals and teams, depending on your needs. 

Here’s a breakdown:

Bria Solo – Starting at $0/month per user

Bria Solo is the ideal plan for single users who find convenience in routing their business lines to their personal devices.

Receive and make calls no matter on desktop or mobile, taking your business on the go.

Bria Teams – Starting at $4.95/month per user

Bria Teams solves the communication and collaboration needs for teams and small-to-medium size businesses.

Easily enable calling and messaging between team members, plus integrate your call server or VoIP service so users can collaborate and stay connected on-the-go.

Want to learn more?

Here you can explore Bria’s softphone features and compare plans side-by-side. 

Still not sure what you need?

Don’t worry.

After you sign up for UniTel Voice Office your personal VoIP concierge (yes, that’s actually what we call them) will help you figure out what phones will work best for you. And they’ll help you set everything up so you’re up and running without a hitch.

Or we should say, if you hit a hitch, you’re not on your own. We’ll tackle that hitch together.

 

6. How do I order a softphone?

Just sign up for  UniTel Voice Office and during the setup process, you have the opportunity to tell us what softphone you’d like to use with your account, and instructions will be emailed to you. 

You can add IP-phones and/or softphones to your UniTel Voice service at any time.

Note: We offer four business phone system plans but only the UniTel Voice Office plan includes the ability to use softphones and IP-phones.

 

7. Will you help me set up my softphone?

Yes, we’ll email you a quick link to download your softphone with step-by-step instructions to connect it to your account. 

If you have any trouble our support team is here to help. We can test your internet speed and help you troubleshoot if you have any problems, at no extra cost. 

Our customer support is 100% USA-based and always free.

 

8. If my team uses Bria softphones with UniTel Voice Office, am I still paying less than other similar business VoIP providers?

In almost every case, yes.

Let’s walk through the pricing:

The recommended Bria softphones range in price from Free to $4.95/month per user. 

The UniTel Voice Office plan includes up to 5 users for $49 per month and you can add more users to your Office plan at any time for just $9.99/month per user. 

So, even if you selected the more advanced Bria softphone, you’d still be paying less than $15 per user before taxes. And that’s month-to-month with no long-term contracts locking you in.