How It Works
1. Choose Softphones
The first step is to choose the type of softphone you’d like to use to make and receive calls from your computer.
2. Download Softphones
After you’ve selected the type of softphone you’d like to use, our support team will send you download instructions.
3. Activate Softphones
After you download your softphone to your computer’s desktop you simply sign in and start making and receiving calls.
1. Choose Softphones
The first step is to choose the type of softphone you’d like to use to make and receive calls from your computer.
2. Download Softphones
After you’ve selected the type of softphone you’d like to use, our support team will send you download instructions.
3. Activate Softphones
After you download your softphone to your computer’s desktop you simply sign in and start making and receiving calls.
Softphone Options With UniTel Voice
Looking for a simple softphone?
In addition to the mobile app, UniTel Voice offers a free easy-to-use softphone compatible with both Mac and Windows for every user on the Office Plan.
Our basic softphone’s simple design makes managing calls from your desktop or laptop computer so easy and convenient you may never go back to using a traditional desk phone again.
Looking for a simple softphone?
In addition to the mobile app, UniTel Voice offers a free easy-to-use softphone compatible with both Mac and Windows for every user on the Office Plan.
Our basic softphone’s simple design makes managing calls from your desktop or laptop computer so easy and convenient you may never go back to using a traditional desk phone again.
Need a more robust softphone?
Look no further than the award-winning Bria softphone from CounterPath. Depending on your needs, for an additional $5-10/month per user you can take advantage of Bria’s advanced call management features.
This includes voice & video calling, voice & video call recording, screen sharing, instant messaging, CRM integration, and team presence management which lets you know who is currently online, on the phone, or available for call transfers.
If you’d like to set up a Bria softphone you can download it for Windows or Mac and use it with your UniTel Voice service on the Office Plan.
Need a more robust softphone?
Look no further than the award-winning Bria softphone from CounterPath. Depending on your needs, for an additional $5-10/month per user you can take advantage of Bria’s advanced call management features.
This includes voice & video calling, voice & video call recording, screen sharing, instant messaging, CRM integration, and team presence management which lets you know who is currently online, on the phone, or available for call transfers.
If you’d like to set up a Bria softphone you can download it for Windows or Mac and use it with your UniTel Voice service on the Office Plan.
FAQs
1. What is a softphone?
A softphone is a desktop app you download that lets you use your computer to make and receive phone calls. It’s easy to set up and includes all the features of a traditional office phone. As long as you have a strong internet connection, you’re good to go.
2. Do I have to use a softphone?
No, you can always use the free UniTel Voice mobile app to make and receive calls using your smartphone, or you may simply forward your calls to any of your existing phone lines (cell phone, landline, or other telephone numbers).
3. How much does a softphone cost?
We offer four business phone system plans but only the UniTel Voice Office plan includes the ability to use softphones and IP-phones.
The UniTel Voice Office plan includes up to 5 users for $49 per month and every user has the option to use our mobile app, softphone, IP-phone, or all three devices.
If you would like to add more users you can do so for just $9.99 per month per user. There is no limit to how many users you can add.
As for choosing a softphone, UniTel Voice offers a simple easy-to-use softphone compatible with both Mac and Windows free for every user on the Office Plan.
However, if you require more robust features we recommend the Bria softphone from CounterPath which works with your UniTel Voice service on the Office plan.
Depending on your needs, for an additional $5-10/month per user you can take advantage of Bria’s advanced call management features including voice & video calling, voice & video call recording, screen sharing, instant messaging, CRM integration, and team presence management which lets you know who is currently online, on the phone, or available for call transfers.
4. What types of softphones can I use?
We work with most of the popular softphones on the market and will do our best to accommodate your needs if you have a particular brand you’d like to use. If you’re not sure where to start, we recommend using either our free basic softphone or the Bria softphone from CounterPath. Our support team would be happy to walk you through the options and help you get set up.
5. How do I order a softphone?
During the setup process, you have the opportunity to let us know if you’d like to add a softphone to your account, and instructions will be emailed to you. You can add IP-phones and/or softphones to your UniTel Voice service at any time.
7. Will you help me set up my softphone?
Yes, we’ll email you a quick link to download your softphone ready to use. If you have any trouble our support team is here to help. We can test your internet speed and help you troubleshoot if you have any problems at no extra cost. Our customer support is 100% USA-based and always free.