How It Works
1. Choose Softphones
The first step is to choose the type of softphone you’d like to use to make and receive calls from your computer.
2. Download Softphones
After you’ve selected the type of softphone you’d like to use, our support team will send you download instructions.
3. Activate Softphones
After you download your softphone to your computer’s desktop you can activate service for $9.99/per month, per user.
1. Choose Softphones
The first step is to choose the type of softphone you’d like to use to make and receive calls from your computer.
2. Download Softphones
After you’ve selected the type of softphone you’d like to use, our support team will send you download instructions.
3. Activate Softphones
After you download your softphone to your computer’s desktop you can activate service for $9.99/per month, per user.
UniTel Voice Recommends X-Lite
Looking for a great softphone?
Look no further than the award-winning X-Lite softphone from CounterPath. X-Lite makes managing calls from your desktop or laptop computer such a delight – you may never go back to using a traditional desk phone again. If you’d like to set up an X-Lite softphone you can download it free for Windows or Mac and add service to your existing UniTel Voice account for $9.99 per month, per user (i.e., employee extension).
Looking for a great softphone?
Look no further than the award-winning X-Lite softphone from CounterPath. X-Lite makes managing calls from your desktop or laptop computer such a delight – you may never go back to using a traditional desk phone again. If you’d like to set up an X-Lite softphone you can download it free for Windows or Mac and add service to your existing UniTel Voice account for $9.99 per month, per user (i.e., employee extension).
FAQs
1. What is a softphone?
A softphone is a desktop app you download that lets you use your computer to make and receive phone calls. It’s easy to set up and includes all the features of a traditional office phone. As long as you have a strong internet connection, you’re good to go.
2. Do I have to use a softphone?
No, you can always use the free UniTel Voice mobile app to make and receive calls using your smartphone, or you may simply forward your calls to any of your existing phone lines (cell phone, landline, or other telephone numbers).
3. How much does a softphone cost?
You can download the X-Lite softphone to Windows or Mac for free and add service to your existing UniTel Voice account for $9.99 per month, per user (i.e., employee extension).
4. What is a user?
With UniTel Voice, each employee extension you have set up in your phone system counts as a user. If you decide you would like to add softphones to your account you would be charged $9.99 per month, per user (i.e., employee extension).
5. What types of softphones can I use?
We work with most of the popular softphones on the market and will do our best to accommodate your needs if you have a particular brand you’d like to use. If you’re not sure where to start, we recommend using the X-Lite softphone from CounterPath, and we’d love to help you get set up.
6. How do I order a softphone?
During the signup process, you have the opportunity to let us know if you’d like to add an IP-phone or softphone to your account, but you don’t have to decide at signup. You can add IP-phones and/or softphones to your account at any time or request a quote from our sales team.
7. Will you help me set up my softphone?
Yes, we’ll email you a quick link to download your softphone ready to use. If you have any trouble our support team is here to help. We can test your internet speed and help you troubleshoot if you have any problems at no extra cost. Our customer support is 100% USA-based and always free.