Call Forwarding
Forward calls from your local or toll free number to any phone number, device, extension, or voicemail.
Unitel Voice gives you the ultimate control over how you hand calls, allowing you to forward calls from your local or toll free number to individual or multiple phone numbers, devices, extensions, or voicemail boxes in any order. You can also set up time-of-day call routing to forward calls on your schedule.
Call Forwarding
Forward calls to any phone number, device, extension, or voicemail.
Unitel Voice gives you the ultimate control over how you hand calls, allowing you to forward calls from your local or toll free number to individual or multiple phone numbers, devices, extensions, or voicemail boxes in any order. You can also set up time-of-day call routing to forward calls on your schedule.
What is Call Forwarding?
Call Forwarding is like a personal assistant for your calls. With this feature, incoming calls to your business number can be redirected to any other number, device, extension, or voicemail you choose. Whether it’s your cell, home, or another office line, Unitel Voice makes sure you never miss an important call!
- Stay Connected: Take business calls no matter where you are.
- Flexibility: Route calls to multiple numbers or switch as needed.
- Seamless Experience: Callers won’t even realize they’re being forwarded.
What is Call Forwarding?
Call Forwarding is like a personal assistant for your calls. With this feature, incoming calls to your business number can be redirected to any other number, device, extension, or voicemail you choose. Whether it’s your cell, home, or another office line, Unitel Voice makes sure you never miss an important call!
- Stay Connected: Take business calls no matter where you are.
- Flexibility: Route calls to multiple numbers or switch as needed.
- Seamless Experience: Callers won’t even realize they’re being forwarded.
Why do I need Call Forwarding?
With Unitel Voice’s Call Forwarding, you’re not just redirecting calls. You ensure that your business stays front and center no matter where you are or what you’re doing. Managing your Call Forwarding means you can better service your customers.
Why do I need Call Forwarding?
With Unitel Voice’s Call Forwarding, you’re not just redirecting calls. You ensure that your business stays front and center no matter where you are or what you’re doing. Managing your Call Forwarding means you can better service your customers.
How do I set up Call Forwarding ?
It’s super simple. Call Forwarding settings can be found within employee and department extensions. From there, you can specify how you would like your calls forwarded. You can forward calls to other numbers, devices, or users.
How do I set up Call Forwarding?
It’s super simple. Call Forwarding settings can be found within employee and department extensions. From there, you can specify how you would like your calls forwarded. You can forward calls to other numbers, devices, or users.
Related Features
Related Features
Phone Numbers
Call Handling
Working Remote
Call Forwarding
Everything You Need to Know About Forwarding Local & Toll Free Numbers
1. Can I forward calls to multiple numbers at once?
Absolutely! You can set calls to ring on several numbers simultaneously or in a specific sequence, ensuring someone’s always available to pick them up.
- Multiple Destinations: More chances someone will answer.
- Sequential Ringing: If one line is busy, the next rings.
- Configurable Settings: Adjust based on your availability.
2. Will I know if a call is being forwarded from my business number?
Yes, the Unitel Voice App lets you know the call comes from your business line. You can also set your caller ID to display if the call is coming directly to you or one of your departments, like sales or support. That way, you can prioritize what calls you answer and what calls roll to voicemail or other team members.
- Stay Informed: Know the nature of the call before picking up.
- Distinct Ringtones: Differentiate between direct and forwarded calls.
- No Surprises: Always be prepared for business conversations.
3. What happens if a forwarded call isn’t answered?
With Unitel Voice, unattended calls don’t get lost. They can be routed to voicemail or another backup number, ensuring every caller gets a response.
- Backup Options: Choose how missed calls are handled.
- Integrated Voicemail: Let callers leave messages for later.
- Consistent Experience: The caller feels attended to even if a call is missed.
4. Can I schedule call forwarding for specific times?
You sure can! Set forwarding rules for specific hours, like during lunch breaks, office hours, or team meetings.
- Timed Rules: Decide forwarding based on your schedule.
- Flexibility: Update rules anytime to fit your routine.
- Always Available: Make sure important calls find you when they should.
5. Is there a limit to how many numbers I can forward calls to?
Unitel Voice offers generous limits, catering to both solo entrepreneurs and bigger teams. You can set up multiple numbers for forwarding, ensuring flexibility.
- Scalable Solutions: For both small and larger businesses.
- Tailored Plans: Pick what fits your needs best.
- Easy Adjustments: Add or remove numbers without a fuss.
6. Can I forward calls from my toll free number to my cell phone or another line?
Yes! Unitel Voice makes toll free number forwarding simple and flexible. You can forward incoming calls from your toll free number to your mobile phone, landline, or any other device. Whether you’re in the office or on the go, you stay connected to your customers — without needing extra hardware or complicated setup.
Use your toll free number to:
Stay available no matter where you’re working from
Route calls to yourself or your team
Keep personal and business calls separate
7. What’s the difference between local and toll free call forwarding?
Functionally, forwarding works the same way for both — you choose where the calls go. But toll free number forwarding adds national accessibility and a professional appearance to your business.
Here’s how they compare:
Toll free forwarding helps you project a nationwide presence and lets customers call you for free.
Local number forwarding is great for building trust in a specific geographic area.
With Unitel Voice, you can forward both local and toll free numbers to any U.S. phone — and even layer in advanced features like time-of-day routing and voicemail handling.
8. Can I customize how toll free calls are forwarded during and after business hours?
Absolutely. With Unitel Voice, you can create custom call forwarding rules for your toll free number based on the time of day. This means you can forward calls to your team during business hours, then automatically send them to voicemail or another number after hours.
Popular time-based toll free forwarding setups include:
Forwarding to a receptionist or team during work hours
Sending calls to voicemail or an answering service after hours
Creating separate routing for weekends and holidays
This feature gives you complete control over your toll free call flow while ensuring your customers always reach a professional touchpoint — no matter when they call.
9. Does toll free number forwarding cost extra?
There’s no extra fee to set up or use call forwarding with your Unitel Voice toll free number — it’s included in your plan. However, because toll free numbers pick up the cost of incoming calls, forwarded calls from toll free lines may count toward your plan’s minutes.
If you forward a high volume of calls, you may want to choose a plan with unlimited minutes to avoid overage charges. Either way, you’re always in control of how calls are routed and what you pay.
10. How can I track and analyze forwarded calls?
Unitel Voice’s dashboard provides detailed insights. You can check call volume, call durations, and see which forwarded numbers are most active.
- Valuable Insights: Know how often the forwarding feature is used.
- Optimize Usage: Make decisions based on data.
- Instant Access: Check stats anytime from your dashboard.
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