Auto Attendant Script Examples

After Hours Answering Service Greeting & Recording Scripts

Auto Attendant Script

Update 2017: Your auto attendant script is the first thing your customers hear when they call your business. Just like having a professional looking website, your auto attendant plays a key role in the image you project. It’s an important part of your brand and your customer experience.

Here at UniTel Voice, our goal is to help small businesses, startups, and entrepreneurs project a professional image and give a great first impression to callers. With that in mind, we’ve whipped up a few great auto attendant script examples and tips (see below) that will help you put your best foot forward.

8 Awesome Auto Attendant Scripts & Tips That Make Callers Smile

1. Don’t use your voice or a robot voice to record your script.

If you want to sound professional when people call your business, use professional voice talent. Don’t record it yourself (unless you yourself are a radio talent or something) and don’t use a computer generated voice – it’s unfriendly and it puts off callers. UniTel Voice offers a free voice talent studio for customers, but there are plenty of affordable third party alternatives. Another tip is to use just order a recording from fiverr. Typically they do a great job and it will only cost you $5 to $10.

2. Keep your greeting short.

Do you have a lot of options, departments or even a story to tell? Scrap it. Keep your auto attendant script short and sweet. Otherwise you are going to lose potential customers and tick off current customers. Keep it short. Really short. If your auto attendant is longer than 30 seconds you have a problem. Your small business auto attendant is not an IVR. Don’t be like AT&T. Don’t be like Comcast. Keep it short.

3. Keep your greeting professional.

If you decide to add music, use a voice talent with a certain tone of voice or accent, don’t go over the top. Even if your brand identity is a little wacky, customers won’t like being raddled every time the call your business. Also don’t go overboard on upselling during the hold music or listing of support FAQs. Calm and professional is the way to go.

At UniTel Voice we offer small businesses a virtual PBX phone system with a completely customizable virtual auto attendant. And because we realize the important role small business phone service plays in helping companies of all sizes look and sound professional, we not only offer a free voice talent studio, we offer free one on one consultations to help customers write their auto attendant scripts.

4. A simple auto attendant script sample.

“Thank you for calling ABC Company. To speak with the next available representative, press 0 now.”

5. A great auto attendant script example.

“You’ve reached XYZ Company! If you know your parties extension you may dial it at any time, or to use our dial-by-name directory, please press 8. If you would like to speak to our Sales Team, press 1. For Customer Service, press 2. For Billing, press 3. To hear these options again, please stay on the line.”

6. Another good auto attendant example.

“You have reached ABC Company. All representatives are currently assisting other customers. Please leave a message and we will return your call as soon as possible. Thank you.

7. The perfect auto attendant greeting.

“You have reached ABC Company. We’re sorry, we are unable to take your call at this time. Please leave a message and we will return your call as soon as possible. Thank you.

8. An after-hours voicemail script example.

“Hello. You have reached ABC Company. We can’t answer the phone right now, but if you leave us a message with your name and phone number, a member of our team will return your call as soon as possible. Thank you.

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