1. Do softphones and IP-phones come with every UniTel Voice plan?
We offer four business phone system plans but only the UniTel Voice Office plan includes the ability to use softphones and IP-phones, however, the other plans include the ability to use our smartphone app and forward calls to any device whether it’s a landline, VoIP phone, or old school cell phone.
2. Does the mobile app come with every UniTel Voice plan?
Yes, every business phone system plan we offer includes the UniTel Voice mobile app for Apple or Android. Here is how our smartphone app works.
3. Can I add more users to the UniTel Voice Office plan?
Yes. The UniTel Voice Office plans include up to 5 users for $49 per month and every user has the option to use our mobile app, softphone, IP-phone, or all three devices. If you would like to add more users you can do so for just $9.99 per month per user. There is no limit to how many users you can add.
4. Can I use my existing IP-phones with UniTel Voice?
Yes, as long as your phone is one of the VoIP devices we support. We’ll help you configure it and so all you have to do is simply plug them into your router and turn them on.
One caveat, some providers hardwire the IP-phones they provide to only work with their system. It’s kind of a sneaky way to lock you into their service. At setup, our support team will let you know if that is the case with your IP-phones.
Side note: If you order a new IP-phone through us, we do not hardwire it or lock it up in any way. You are free to use our IP-phones with any other VoIP provider down the road.
5. How do I order new IP-phones with UniTel Voice?
After you sign up for UniTel Voice Office, you’ll get an email from your personal VoIP phone concierge who will help you pick, configure, and ship your IP-phones directly to you ready to use. You simply plug them into your router and turn them on.
If you have any trouble our support team is here to help. We can test your internet speed and help you troubleshoot if you have any problems at no extra cost. Our customer support is 100% USA-based and always free.
6. Do I have to configure my own IP-phones myself?
No. We understand that choosing, ordering, and setting up the right IP-phones on your own can make you want to pull your hair out. That’s why we offer a free concierge service where we do it all for you — fast and easy — no hair pulling.
We’ll configure your phones and ship them out to you ready to use. You simply plug them into your router and turn them on. If you have any trouble our support team is here to help. We can also test your internet speed and help you troubleshoot if you have any problems at no extra cost. Our customer support is 100% USA-based and always free.
7. Can I use wifi with my VoIP phones?
Yes, UniTel Voice works with certain wifi capable IP-phones. After you sign up for service your personal VoIP phone concierge will walk you through your options. But the important thing to remember with all VoIP services is that you need a strong internet connection, whether you’re using wifi or wired cable.
To help you manage your call quality, we’ll provide you with tools to check your Internet connection speed and instructions on how to configure the Quality of Service (QoS) settings of your routers. Our USA-based support is hands-on and always free.
8. What makes UniTel Voice the best business VoIP provider?
UniTel Voice is the best VoIP provider in the small business SOHO (small office/home office) category because you get concierge-level service at a DYI (do it yourself) price. In other words, no other provider offers the same quality of service and hands-on customer support that we do at our price point.
We understand that our customers might not have a “tech guy” and don’t have time to become do-it-yourself VoIP experts. That’s why we make getting business VoIP simple and affordable. We help you pick your IP-phones, we order them for you, we configure them, and we ship them right to you ready to just plug in and work.
9. How does UniTel Voice compare on business VoIP pricing?
Our pricing is competitive with the “cheap” VoIP providers who expect you to order your equipment from a third-party, use a technical instruction manual to configure it, and then troubleshoot internet protocol issues on your own. But that’s not how it works with UniTel Voice. We offer hands-on customer service and support competitive with our industry’s premier providers who charge upwards of $50/user.
With UniTel Voice, for just $9.99/user, you get enterprise-level technology supported by concierge-level service. No other USA-based business VoIP provider offers the same kind of headache-free customer experience at that price point.
10. How does UniTel Voice compare on business VoIP quality and reliability?
Our system uses multiple tier-1 network providers with geographically redundant data centers designed to function under the toughest mission-critical standards and ensure uptime.
Every aspect of our system is monitored by senior engineering staff 24x7x365. Our real-time diagnostics and on-site monitoring, alerts our network personnel of unfavorable conditions before issues arise, safeguarding system integrity, ensuring industry-leading quality, and providing you with the security of knowing your phone system will keep you connected.
If your on-site internet or power goes out, your calls are automatically routed to your smartphone apps and virtual voicemail – keeping your business in business.