Quick start guide

Disable your main greeting and forward your business number directly to an existing line.

Which setup is right for you?

Simple Forwarding

Set up a custom main greeting with extensions to give callers a professional experience.

Main greeting

Quick start guide

Watch the video below then follow the next 5 steps to make the most of UniTel Voice.

GET SET UP IN 5 STEPS

STEP 1

You can use the template below to map out your phone tree. A phone tree defines how your auto attendant greets and routes calls to your employee and department extensions.

Define your phone tree

STEP 2

Watch this video to see how to set up and record your phone system's greetings. You can record greetings yourself, but we recommend you use our free voice talent studio so your business makes a great first impression.

Record your greetings

STEP 3

Watch this video to see how to set up and assign your extensions. Everyone on your team should have their own 3-digit employee extension. Department extensions are simply groups of employee extensions.

Build your extensions

STEP 4

sync your mobile app

Watch this video to see how to sync your mobile app to your personal employee extension so you can make and receive calls. Your app uses your employee extension's login, not the login you created at signup.

STEP 5

PROMOTE YOUR BUSINESS NUMBER

Once you’re all set up, make sure your business number is correctly displayed on your website, business cards, and marketing material. If you’re running ads (print, radio, online, etc.), consider using add-on numbers for call tracking.

Need more help?

Email us at support@unitelvoice.com or call us at 855-888-6423