How do I get the best VoIP phone service for my small business?

Just pick the UniTel Voice plan you’d like to start with. If you’re interested in using all VoIP devices (ie., smartphones, softphones, and IP-phones), you’ll want to select UniTel Voice Office. To get started with UniTel Voice Office, you simply download the UniTel Voice mobile app, install the softphone, and order your ready-to-use IP-phones. And finally, log in to your apps, plug in your desk phones, and start taking or making business call.

What is UniTel Voice?

UniTel Voice is the work-from-anywhere VoIP provider designed for small business owners who don’t have the time, budget, or resources to deal with overcomplicated tech. Every plan comes with the VoIP phone system features you need to run and grow your business from anywhere. Features Included: Auto Attendant, Custom Greetings, Voicemail, Extensions, Time of Day Call Routing, Dial-by-Name Directory, After-Hours Greeting, Voice Talent Studio, Faxing, Call Tracking, Call Recording… And more

Is UniTel Voice the best-priced VoIP service for small businesses?

If you’re looking for cheap VoIP for small business, you’re not going to find a better value. For $9.99 per month, you get all our small business VoIP phone system features backed up by personal one-on-one support from our award-winning USA-based customer service team. Similar service providers start at $35/per user per month.

What makes UniTel Voice the best VoIP for small business provider?

UniTel Voice is the best VoIP service provider in the small business SOHO (small office/home office) category because you get concierge-level service at a DYI (do it yourself) price. In other words, no other provider offers the same quality of service and hands-on customer support that we do at our price point.

We understand that our customers might not have a “tech guy” and don’t have time to become do-it-yourself business phone service experts. That’s why we make getting business phone service simple and affordable — with one-on-one support just a phone call away.

How does UniTel Voice compare on pricing to other VoIP services for small business?

Our pricing is competitive with the “cheapest” small business VoIP providers who expect you to order your equipment (if needed) from a third party, use a technical instruction manual to configure your phone system, and then troubleshoot internet protocol issues on your own. But that’s not how it works with UniTel Voice. We offer hands-on customer service and support, competitive with our industry’s premier providers, who charge upwards of $25-35/user.

With UniTel Voice, for just $9.99/user, you get enterprise-level technology supported by concierge-level service. No other USA-based business phone service provider offers the same kind of headache-free customer experience at that price point.

Can I use my existing IP-phones with UniTel Voice?

Yes, as long as your phone is one of the VoIP devices we support. We’ll help you configure it and so all you have to do is simply plug them into your router and turn them on.

One caveat, some providers hardwire the IP-phones they provide to only work with their system. It’s kind of a sneaky way to lock you into their service. At setup, our support team will let you know if that is the case with your IP-phones.

Side note: If you order a new IP-phone through us, we do not hardwire it or lock it up in any way. You are free to use our IP-phones with any other VoIP provider down the road.

How do I order new IP-phones with UniTel Voice?

After you sign up for UniTel Voice Office, you’ll get an email from your personal VoIP phone concierge who will help you pick, configure, and ship your IP-phones directly to you ready to use. You simply plug them into your router and turn them on.

If you have any trouble our support team is here to help. We can test your internet speed and help you troubleshoot if you have any problems at no extra cost. Our customer support is 100% USA-based and always free.

Do I have to configure my own IP-phones myself?

No. We understand that choosing, ordering, and setting up the right IP-phones on your own can make you want to pull your hair out. That’s why we offer a free concierge service where we do it all for you — fast and easy — no hair-pulling.

We’ll configure your phones and ship them out to you ready to use. You simply plug them into your router and turn them on. If you have any trouble our support team is here to help. We can also test your internet speed and help you troubleshoot if you have any problems at no extra cost. Our customer support is 100% USA-based and always free.

Does UniTel Voice own my business number?

No. You own your number no strings attached. If you would like to port your number to another service provider, you can do so at any time as long as your UniTel Voice account is in good standing.

How many phone numbers can I have?

As many as you want. Your account includes one main phone number. If you would like to add more phone numbers to your account, it’s an additional $4.99 per number.

Can I answer and receive calls on my business phone number?

Yes. You can forward your calls to any phone, or device you already own, and answer calls. If you would like to both make and receive calls you can download the UniTel Voice mobile app.

How many phones can I forward calls to?

You can forward calls to multiple phones, extensions, voicemails, etc. It’s completely up to you.

Should my business use a local phone number or a toll free number?

It’s up to you. A local phone number gives your business a local presence. A toll free number gives your business a nationwide presence. UniTel Voice offers both. UniTel Voice also offers vanity numbers, if you’re interested in using a number that fits with your branding or offering.

Can I port an existing phoner number to UniTel Voice?

Yes. You can simply select “transfer an existing number” during the signup process to start using your existing phone number with UniTel Voice. You can port any US, Canadian, or North American local or toll-free number to your UniTel Voice Account.