You own your number - no strings attached! Port it to another carrier anytime.
Your main greeting is the first thing a caller hears when calling your business. It's the voice of your Virtual Receptionist (aka Auto-Attendant or Auto-Receptionist). It professionally welcomes callers and routes them to any extension or phone.
As a bonus, we'll give your business a polished image with a FREE professional recording from our Voice Talent Studio. After all, first impressions are everything!
Sounds complicated? No worries! We'll set you up!
You'll meet one-on-one with your USA-based Account Manager for a Free Setup Session. Your Account Manager customizes your call routing, extensions, and greetings to ensure you're up and running immediately!
Virtual Office works with your existing phones. Calls are routed to your team wherever they are, at home, the office, or on the go. With unlimited extensions, voicemails, and call handling, your customers will never hear a busy signal again.
Virtual Office works with your existing phones. There's no hardware to maintain or software to install.
You can manage your settings, preferences, extensions, messages, and call reports online or by phone 24/7. Since it's all in the cloud, any change you make is instantly applied!
With UniTel Voice, you own your company's number, no strings attached. You can port it to another provider at any time. And if you're not 100% satisfied within 30 days, we'll give you a full refund, no questions asked.
Give your business instant credibility and accessibility with a toll free number. Choose from 800, 888, 877, 866, 855 or pick your own toll free vanity number (e.g.1-800-FLOWERS).
Vanity toll free numbers (e.g., 1-800-FLOWERS) help people to remember your number - it's as simple as that!
A true 800 number can help your small business sound more professional. It is the most recognized toll free prefix in existence.
Give your business a local presence in multiple locations by using a Chicago, Los Angeles, New York, and/or Miami phone number for example. We've got numbers available in about 85% of USA area codes.
Good news! You can keep your existing toll free or local number – just port it over to UniTel Voice at no extra cost.
With UniTel Voice, you own your company's number, no strings attached. You can port it to another provider at any time.
Your Virtual Receptionist (also called an auto-attendant or auto-receptionist) welcomes callers and directs them to departments, employees and information. It's completely customizable, and it makes your business sound like professional company.
"Thank you for calling ABC Company... for sales, press 1..." The main greeting is the voice of your Virtual Receptionist, the first thing callers hear. It welcomes callers and directs them to departments, employees and information. It's completely customizable, and it makes your business sound like professional company.
Hear the caller's phone number or name, the choice is yours. You'll know it's a customer calling your cell, so you can answer the call professionally or send them straight to your company voicemail.
You get the exact number of every single call you receive, even if it's from a "blocked", disposable, or private line.
On-hold music or a custom message keeps your callers engaged while they are being forward or transferred to an extension. You can also upload a recording advertising your business's products and services.
Temporarily override all other greeting and call forwarding settings. Callers hear your personal unavailable greeting. You can either record a generic message letting them know you'll be unavailable for a few hours, or just as easily record a more personalized message giving your callers more information and encouraging them to leave a voicemail message.
Easily block callers from being able to call your company line.
After hours mode lets your callers hear your custom main greeting when you're open, and an alternate unavailable greeting after hours. You can customize your hours of business for every day of the week with a few mouse clicks.
We'll give your business a polished image with a professionally recorded greeting from our Voice Talent Studio. After all, first impressions are everything.
You can receive an unlimited number of simultaneous phone calls. Your customers will never hear a busy signal again.
Add as many employee and department extensions as you need to create a flexible structure to connect staff working from multiple locations.
Use this advance call forwarding feature to connect up to three other phone lines, including home, mobile, or office numbers.
UniTel Voice provides customizable call queuing and ring groups to fit your unique calling needs. Also known as ACD, or automatic call distribution queues, multiple callers can be on hold simultaneously before automatically being connected to the next available employee. Calls can also be routed using rotational extensions so that each employee receives an even share of calls each day.
With call forwarding, you and your employees can be reached on virtually any telephone in the world whether on your cell, in the office, or at home.
Call transfer allows you to put customers on hold, and transfer callers between extensions and voicemail boxes. Customers hear on-hold music just like they would if you had a sleek and expensive corporate phone system.
Easily record and save phone call conversations. Great for training purposes!
Informational/Message taking Extensions allow callers to access important information 24/7. It's a great place for customers to hear store directions, product descriptions, or your hours of operation. Customer can also leave a message in a dedicated voicemail box.
Any UniTel Voice extension can be set up as a Q&A extension to gather critical or sequential information from your callers. Rather than give callers a list of information to remember to leave in a message, Q&A extensions let you record multiple questions - each followed by a beep - in order to collect the information you desire! It is great for 24/7 automated order taking and surveys.
You can access your UniTel Voice dashboard from any browser with your username and secure password. Since you manage your virtual office phone system online, no software or hardware is required! You can tweak your preferences or set up new extensions anytime you wish.
You can manage your settings and messages online or on the phone - whichever you prefer. You can manage your messages, preferences, and extensions whenever and however you need to.
Our smart phone app turns your cell phone into your business phone, allowing you to make outbound calls that display your company's caller ID. You can also allow access your messages with one touch to listen, save, or delete.
Our smart phone app allows you to make outbound calls that display your company's caller ID. You can also make outbound calls using any phone by calling into your Virtual Office Phone System.
You can easily send and receive faxes online. It's as easy as sending and receiving email.
Miss a call? Have your voicemails sent to your email inbox. You can even set up message alerts to text you and/or email you faxes, voicemails, or miss call notifications.
Each Virtual Office account has a private 25-line conference calling bridge available anytime 24/7. There is no need to call and schedule it - it's your conference bridge. Use it whenever you want to!
Ad Tracker is a simple feature that asks your callers to enter an ad code when they dial your UniTel Voice number. It allows you to monitor your advertising results to quickly determine which of your marketing efforts are generating the most calls. That way you'll know which ad is working the best.
Detailed call reports help you sort phone calls and details for the last day, week, month or whatever period you need. This can help you learn which advertising is producing the best results. Also view reports on usage for each voice mailbox and employee.