Virtual Phone System Features Designed for Entrepreneurs

Give your business instant credibility and a nationwide presence with a toll free phone number from any toll free number area code: 888, 877, 866, 855, 844, or the new hot 833 toll free number just released.

Give your business a local presence in multiple locations by using a Chicago, Los Angeles, New York, and/or Miami phone number, for example. We have numbers available in almost every area code in North America.

Also referred to as a virtual receptionist, auto-receptionist, virtual PBX or cloud PBX, your virtual auto attendant greets callers and routes them to the proper extensions, phones, or voicemail. It’s managed completely online.

When you answer a call, your virtual phone system will announce to you which extension the caller selected. That way, you can answer the call professionally, or send them straight to your company voicemail.

On-hold music or a custom message keeps your callers engaged while they are being forward or transferred to an extension. You can also upload a recording advertising your business's products and services.

Our system does not restrict the number of concurrent calls that you can receive. If the phones where you are forwarding are busy, the system will detect that and send the caller to an unavailable voicemail greeting, no busy signals ever.

Give everyone on your team their own employee extension and set up department extensions to ring multiple phones in a flexible structure to connect staff working from multiple locations.

Use this advance call forwarding feature to connect up to three other phone lines, including home, mobile, or office numbers. With UniTel Voice your customers can reach you wherever you are.

With call forwarding, you and your employees can be reached on virtually any telephone in the world whether on your cell, in the office, or at home. You can ring multiple phones in any order, anywhere.

Call scheduling (or After-hours mode) lets your callers hear your custom main greeting when you're open, and an alternate greeting after hours. You can customize your hours of business for every day of the week. Never close your business again.

We'll give your business a polished image with a professionally recorded greeting from our Voice Talent Studio. After all, first impressions are everything. And we don't use robots. We use human voice talents that read into a microphone.

You can access your UniTel Voice account from any browser with your username and secure password. Since you manage your virtual phone system online, you can make changes in real time, no software or hardware is required.

Your virtual phone system allows you to make outbound calls that display your company's caller ID. That way you can keep your personal cell phone number private and look more professional when making outbound calls.

With UniTel Voice every number on your phone system doubles as a fax line. Your customers can call or fax your number. You receive incoming faxes as an email PDF attachment and you send faxes by logging into your account.

Miss a call? Have your voicemails sent to your email inbox and/or smartphone app. You can also log into your account and view your complete call logs: missed calls, voicemail, faxes etc.

A Dial-by-Name Directory is a feature commonly used by large company phone systems. Available with UniTel Voice, callers may use their keypad to find an employee by his/her last name when they do not know the specific extension.

Call Logs track the phone calls you make and receive using your UniTel Voice business numbers. With Call Logs, you can keep a record of all your inbound and outbound calls to better understand your customer interactions and touchpoints.

If you receive unwanted phone calls, you can avoid the hassle and wasted time of dealing with them by creating a blocked numbers list within your UniTel Voice online management portal.

With caller ID you can identify callers before you answer the phone. You also have the ability to display the extension the inbound call came in on and the ability to change your outbound caller ID to display your business number.

The UniTel Voice smartphone app makes running your business easier. You can make outbound calls from your business line, put callers on hold, and receive notifications from miss calls, voicemails, and faxes. Works best with a strong Wi-Fi connection.

When you answer a call on the UniTel Voice smartphone app, you can place the caller on hold and transfer them to any extension or number. You also have the ability to blind transfer the caller or use assisted transfer to make sure the call is answered.

Within the UniTel Voice smartphone app, you can merge a third person into a two-way conversation. This 3-way calling feature can help you stay productive when you need to conference in another party.

Receive a push notifications from the UniTel Voice App when you miss a call. Within the app, you can also see all your recently dialed calls and missed calls so you can quickly get back to customers and prospects.

Do Not Disturb sends incoming calls straight to voicemail without ringing your phone. UniTel Voice also allows you to read a transcription of any voicemail so you can stay in the loop, even when you're too busy to talk.

You can make and receive calls using your WiFi network with the UniTel Voice iPhone or Android app. This is great if you work in an area with a bad network connection, or don't want to waste cellular data to conduct business.

A custom phone greeting is a recording that plays automatically when a customer calls. They can be set to play right at the start as a professional welcome, as a voicemail greeting, or even as an away message when you can’t answer.

The after-hours greeting is what callers hear when they reach your business after it has closed. You can record your after-hours greeting yourself or have one professionally recorded using UniTel Voice's free Voice Talent Studio.

Call Blasting is what we call Simultaneous Call Forwarding. It allows multiple phone lines to ring at the same time, such as your home phone, cell phone, or other office lines. This reduces caller wait times and keeps you in continuous communication with your customers.

Vanity toll free numbers (e.g., 1-888-CARLOAN) can help your customers remember your number, your brand, and your value proposition. It's a simple yet powerful marketing tool for any business. Cost: $15 one-time fee.

A true 800 number is the most recognized toll free number used by businesses since the 1960s. A true 800 number can add an element of trust and credibility to a small business who wants to look more professional. Cost: $99 one-time fee.

You can add additional toll free or local numbers to your existing account at any time. You might want to use different phone numbers on your various marketing and advertising campaigns to track calls and ROI. Cost: $4.99/month per number.

This feature allows you to record incoming calls which is great for training or quality control purposes. Call recording saves your recorded phone calls as audio files and stores them in your online management portal. Cost: $5/month.

Voicemail transcription converts your voicemails to text so you can read them on your computer or smartphone. This helps you quickly and conveniently get a voicemail message when you can’t listen to the recording. Cost: $5/month.

Your customers can send your toll free number an SMS text message and you’ll receive it as an email. You reply to that email and your customer receives it as an SMS text from your number. You can set up autoresponders and more. Cost: $8/month per 500 texts

Create up to ten dedicated conference rooms that can seamlessly connect you with remote employees or customers across the country. Reduce time and money spent on travel by allowing everyone to reach decisions faster without having to physically meet. Cost: $2.99/month

UniTel Voice offers low-cost/high-quality SIP trunking services for local & toll free 800 Numbers. We offer two plans: Pay-As-You-Go where you’re only charged for what you use and nothing more, or Committed-Use that gives you a discount on a special volume-based deal. Contact us to learn more.

Don't need service but want to keep your number? UniTel Voice allows you to park, store, and save phone numbers, so you can activate them when you need to or port them to any another provider when you're ready. Cost: $5/month.

An IP-phone is a physical desk phone that uses your internet connection to make and receive calls. It’s easy to set up and includes all the features of a traditional office desk phone. Cost: Included for all users on the Office plan.

Check your team members’ status so you know who is currently online, on the phone, or available for call transfers. You can also manage your own status in real-time. Cost: Included for all users on the Office plan.

Collaborate across desktop and mobile with team messaging. Skip sending email attachments and simply drag and drop files right into chats. Update everyone in a room chat or instant message team members one-to-one. Cost: Included for all users on the Office plan.