Dial-by-Name Directory
Allow callers the auto attendant menu option to find employee extensions by dialing their last name.
The Dial-by-Name Directory is a feature commonly used by large company phone systems. Available with Unitel, callers may use their keypad to find an employee by his or her last name when they do not know their party’s specific employee extension.
Dial-by-Name Directory
Allow callers the auto attendant menu option to find employee extensions by dialing their last name.
The Dial-by-Name Directory is a feature commonly used by large company phone systems. Available with Unitel, callers may use their keypad to find an employee by his or her last name when they do not know their party’s specific employee extension.
What is the Dial-by-Name Directory?
The Dial-by-Name Directory is like your company’s phonebook, where callers can search for an employee’s extension by entering the first few letters of their name.
- User-Friendly: A simple way for callers to find employees.
- Organized Database: Sorted alphabetically for ease.
- Professional Touch: Gives your business an added layer of professionalism.
What is the Dial-by-Name Directory?
The Dial-by-Name Directory is like your company’s phonebook, where callers can search for an employee’s extension by entering the first few letters of their name.
- User-Friendly: A simple way for callers to find employees.
- Organized Database: Sorted alphabetically for ease.
- Professional Touch: Gives your business an added layer of professionalism.
Why use a Dial-by-Name Directory?
It’s a professional way to make it easier for customers to reach people on your team. You can customize how the directory sounds to the caller. You can personalize callers’ greeting, ensuring it aligns with your company’s brand and tone.
- Customizable Greetings: Craft the perfect introduction.
- Voice Options: Choose from different voice talents.
- Consistent Branding: Keep your business identity clear.
Why use a Dial-by-Name Directory?
It’s a professional way to make it easier for customers to reach people on your team. You can customize how the directory sounds to the caller. You can personalize callers’ greeting, ensuring it aligns with your company’s brand and tone.
- Customizable Greetings: Craft the perfect introduction.
- Voice Options: Choose from different voice talents.
- Consistent Branding: Keep your business identity clear.
How do I set up the Dial-by-Name Directory?
Setting up is a breeze. Once logged into your Unitel account, there’s a dedicated section for the directory where you can add, modify, or remove names and their corresponding extensions.
- Quick Add: Populating the directory is straightforward.
- Edit Anytime: Update as your team grows or changes.
- Guided Setup: Step-by-step assistance available.
How do I set up the Dial-by-Name Directory?
Setting up is a breeze. Once logged into your Unitel account, there’s a dedicated section for the directory where you can add, modify, or remove names and their corresponding extensions.
- Quick Add: Populating the directory is straightforward.
- Edit Anytime: Update as your team grows or changes.
- Guided Setup: Step-by-step assistance available.
Related Features
Related Features
Phone Numbers
Call Handling
Working Remote
Dial-by-Name Directory
Everything You Need to Know
1. Can callers skip the directory if they already know the extension?
Absolutely. Callers who know the extension can dial it directly at any point during the directory prompt.
- Skip Option: No need to wait.
- Swift Connections: Immediate routing to the desired extension.
- Flexible Experience: Catering to both new and returning callers.
2. What if an employee leaves or we have new hires?
The Dial-by-Name Directory is designed to grow with your business. You can easily add new members or remove those who’ve moved on.
- Dynamic Directory: Reflects real-time changes.
- Instant Updates: No long waiting periods.
- Admin Control: Managers can oversee and make changes.
3. How does the search function work for callers?
Callers will be prompted to dial the first few letters of the person’s name using their phone keypad. The system then matches their input to the directory.
- Alphabetic Search: Callers use the keypad for letters.
- Smart Matching: Quickly finds closest name matches.
- Guided Search: Instructions assist callers through the process.
4. Is there a limit to the number of names I can add to the directory?
This largely depends on your Unitel plan. But for most businesses, the directory will comfortably accommodate all their team members.
- Scalable Directory: Grows with your team.
- Varied Plans: Choose one that fits your team size.
- Clear Limits: No hidden restrictions.
5. What kind of support can I expect if I have issues with the Dial-by-Name Directory?
Unitel offers robust support around the clock. Whether you’ve hit a snag or have a question, the support team is ready to help.
- Live Personal Assistance: Help is just a call or chat away.
- Resourceful Help Center: Detailed guides and FAQs.
- One-on-One Consultations: Schedule a free session with an expert.
Built for Business Builders. Backed by Outrageous Support.
Spend time building your business, not setting up your phone system. You don’t need tech skills or an IT department. If you hit a snag, we’ll take care of it.
- Award-Winning Support
- Try It 30-Days Risk-Free
- Satisfaction Guaranteed
- Award-Winning Support
- Try It 30-Days Risk-Free
- Satisfaction Guaranteed
