Sequential Ring
Ring multiple phone numbers or extensions in the order you choose.
When you turn on Sequential Ring, an inbound call will ring multiple phone numbers or extensions in the order you choose until the call is answered or it rolls to an unavailable voicemail greeting.
Sequential Ring
Ring multiple phone numbers or extensions in the order you choose.
When you turn on Sequential Ring, an inbound call will ring multiple phone numbers or extensions in the order you choose until the call is answered or it rolls to an unavailable voicemail greeting.
What is Sequential Ringing on Unitel?
Sequential Ringing is a feature where incoming calls follow a defined sequence of numbers or extensions to ring. If the first line is unavailable, it moves to the next, ensuring someone always attends the call.
Within a department extension, Sequential Ringing forwards calls to individual employee extensions in the order you choose.
Within an employee extension, Sequential Ringing is synonymous with the find-me/follow-me feature because it rings your phone numbers, apps, and devices in the order you prefer.
What is Sequential Ringing on Unitel?
Sequential Ringing is a feature where incoming calls follow a defined sequence of numbers or extensions to ring. If the first line is unavailable, it moves to the next, ensuring someone always attends the call.
Within a department extension, Sequential Ringing forwards calls to individual employee extensions in the order you choose.
Within an employee extension, Sequential Ringing is synonymous with the find-me/follow-me feature because it rings your phone numbers, apps, and devices in the order you prefer.
Why is Sequential Ringing useful?
It’s just one more way to ensure customers can reach your business when they call. Whether or not it’s a sales call or a support call when you set up Sequential Ringing, you can prioritize who takes calls first, and if someone is busy, the call can roll to a backup team member or voicemail.
- Missed Call Reduction: Minimize the chances of a call going unanswered.
- Custom Order: Set the sequence based on your preferences or team availability.
- Efficient Process: Ensures callers aren’t left hanging, improving their experience.
Why is Sequential Ringing useful?
It’s just one more way to ensure customers can reach your business when they call. Whether or not it’s a sales call or a support call when you set up Sequential Ringing, you can prioritize who takes calls first, and if someone is busy, the call can roll to a backup team member or voicemail.
- Missed Call Reduction: Minimize the chances of a call going unanswered.
- Custom Order: Set the sequence based on your preferences or team availability.
- Efficient Process: Ensures callers aren’t left hanging, improving their experience.
How do I set up Sequential Ringing?
Set up is straightforward through your Unitel dashboard. You can create a ring group, which is a group of employee extensions within a department, and designate the ring order.
- Intuitive Interface: Easily choose and order the numbers.
- Immediate Activation: Setups reflect instantly.
- Guided Tutorials: Assistance if you need a little extra help.
How do I set up Sequential Ringing?
Set up is straightforward through your Unitel dashboard. You can create a ring group, which is a group of employee extensions within a department, and designate the ring order.
- Intuitive Interface: Easily choose and order the numbers.
- Immediate Activation: Setups reflect instantly.
- Guided Tutorials: Assistance if you need a little extra help.
Related Features
Related Features
Phone Numbers
Call Handling
Working Remote
Sequential Ringing
Everything You Need to Know
1. Can I decide how long each number should ring before moving to the next?
Yes, you can! Unitel allows you to define the ringing duration for each number before the call jumps to the subsequent one.
- Time Customization: Decide the wait time per number.
- Flexibility: Adjust durations as per team’s feedback.
- Adaptive Settings: Perfect for situations where some team members might be busier than others.
2. What happens if no one answers even after the entire sequence?
Should a call go through the entire sequence without an answer, it can be redirected to voicemail or another preset destination like a helpline.
- Fallback Plans: Always have a next step for unanswered calls.
- Voicemail Option: Capture the caller’s message for a callback.
- Custom Endpoints: Decide where the call lands if the sequence fails
3. Can Sequential Ringing be combined with other call-handling features?
Absolutely! Sequential Ringing can be paired with features like call routing, ensuring calls get the optimal treatment based on your settings.
- Comprehensive Approach: Use multiple features for the best results.
- Enhanced Caller Experience: Combine strategies for maximum efficiency.
- Configurable: Tweak settings for unique business needs.
4. How quickly can I modify my Sequential Ringing settings?
Any changes you make to the Sequential Ringing setup on your Unitel dashboard reflect immediately, offering rapid adaptability.
- Swift Adjustments: Make on-the-fly changes.
- No Delays: Updated settings kick in for the very next call.
- Control: Adjust based on real-time needs and situations.
5. Can I schedule Sequential Ringing for specific times or days?
Yes, you can! Unitel lets you define when the Sequential Ringing should be active, maybe during business hours, weekends, or special events.
- Timed Activation: Only use it when you need it.
- Automated Scheduling: Set once and forget.
- Versatility: Match your ringing to your business operations.
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